Operations Manager

Job summary

Everest House Surgery is looking for an enthusiastic and patient-focused Operations Manager to join our friendly, supportive and forward-thinking team.

The Operations Manager will play a key leadership role in the day-to-day operational management of Everest House Surgery, supporting the delivery of safe, high-quality and patient-centred primary care services.

Working closely with the Practice Manager, GP Partners and wider multidisciplinary team, the post holder will lead the practice's non-clinical operations, ensuring services are efficient, responsive and meet the needs of patients and staff. They will provide operational leadership across workforce management, patient services, performance, governance and continuous improvement, helping the practice respond to the changing demands of general practice.

The Operations Manager will line manage the non-clinical team, supporting recruitment, development, wellbeing and performance, while fostering a positive and high-performing culture. They will support service improvement, monitor operational performance and contribute to regulatory compliance and excellent standards of patient service.

The post holder will deputise for the Practice Manager when required and will use sound judgement, manage competing priorities and work collaboratively with colleagues and external stakeholders to deliver the practice's objectives.

Please note:

We are not accepting applications from recruitment agencies.

Main duties of the jobThe Operations Manager will play a key role in the day-to-day running of Everest House Surgery, ensuring services operate safely, efficiently and effectively while supporting the Practice Manager and GP Partners in delivering the practices priorities.

The role provides leadership and line management to the non-clinical team, with responsibility for workforce planning, recruitment, staff development, performance and ensuring the practice has the right resources in place to meet patient needs.

Working closely with clinical and administrative colleagues, the Operations Manager will oversee patient access, operational performance and service delivery, using data and feedback to identify opportunities for improvement. They will lead operational projects and help develop more efficient ways of working that enhance both patient and staff experience.

The role will also support CQC compliance, governance, complaints, patient engagement, premises, health and safety, digital systems and information governance.

This is a varied, hands-on leadership role for someone who enjoys managing people, improving services and finding practical solutions to the everyday challenges of general practice.

About us Everest House Surgery is a progressive, patient-centred GP practice committed to delivering high-quality, compassionate healthcare to our local community. With a registered list of approximately 14,000 patients, we provide a comprehensive range of primary care services, including acute and routine medical care, long-term condition management, preventative healthcare and health promotion, with a strong focus on delivering personalised care for every patient.

As a busy and forward-thinking practice, we believe in working collaboratively to provide safe, effective and responsive healthcare. Our experienced multidisciplinary team includes GPs, nurses, healthcare assistants, pharmacists, allied health professionals and a dedicated administrative team, all working together to ensure patients receive the right care, at the right time, from the right professional.

We are proud to foster a supportive and inclusive working environment where innovation, continuous improvement and professional development are actively encouraged. We value every member of our team and recognise the important contribution they make to improving the health and wellbeing of our patients.

As a member of the Dacorum Beta PCN, we work closely with neighbouring practices and healthcare partners to deliver integrated services and improve outcomes for our patients. We use EMIS Web as our clinical system and continue to embrace new ways of working that enhance both patient care and the working lives of our staff.

Details Date posted
11 August 2026

Pay scheme

Other Salary
Depending on experience

Contract Permanent Working  pattern

Full-time

Reference numberAJob locations

Everest Way Hemel Hempstead

HertfordshireHP2 4HY
United Kingdom Job description

Job responsibilities

Lead the day-to-day operational management of Everest House Surgery, ensuring the safe, efficient and effective delivery of high-quality patient services.

Support the Practice Manager and GP Partners in delivering the strategic and operational objectives of the practice.

Deputise for the Practice Manager during periods of leave or absence, ensuring continuity of leadership and decision-making.

Provide leadership and line management to the non-clinical team, including reception, administration and secretarial staff, promoting a positive, supportive and…