Band 8a - Deputy General Manager Unplanned Care, Medicine

We are seeking an exceptional operational leader to join our Medicine Division as Deputy General Manager for Unplanned Care, providing operational leadership across a diverse and high-profile portfolio of services.

This is a pivotal senior management role responsible for delivering high-quality, safe and sustainable services across Care of the Elderly, Stroke, Frailty and the Virtual Hospital, whilst also leading the management and coordination of the Trust-wide Acute Medical On-Call rota.

Working in partnership with Clinical Directors, Matrons, senior clinicians and corporate colleagues, you will lead the operational delivery of designated Unplanned Care services, supporting performance, patient flow, workforce management and continuous service improvement across the portfolio.

You will play a key role in ensuring that patients receive timely, effective and compassionate care, whilst delivering against operational, quality and financial objectives.

Reporting to the General Manager, the Deputy General Manager will provide day to day operational leadership across designated Unplanned care portfolio of services that sit at the heart of the Trust's unplanned care agenda.

You will be responsible for

• Lead the day-to-day operational management of key Unplanned Care services, ensuring safe, effective and patient-centred care.
• Drive patient flow across the hospital by working collaboratively with clinical and operational teams to optimise capacity, reduce delays and improve patient outcomes.
• Build strong working relationships with Consultants, Matrons, Clinical Leads and corporate teams to support service delivery and continuous improvement.
• Work independently to manage operational challenges, resolve complex issues and make timely decisions in a fast-paced environment.
• Monitor service performance using operational data, implementing recovery plans and service improvements where required.
• Lead service transformation, pathway redesign and quality improvement initiatives to enhance patient experience and operational efficiency.
• Provide visible leadership to operational teams, supporting workforce management, staff development and a positive, high-performing culture.
• Ensure effective governance by managing risks, complaints, incidents and compliance with Trust policies and quality standards.

With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.

We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.

Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.

Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others., This is an exciting opportunity to play a key operational leadership role within the Unplanned Care Division, supporting the delivery of high-quality services across Acute Medicine, Frailty, Stroke, Virtual Hospital and Medical Patient Flow.

Working closely with the General Manager, Clinical Directors, Matrons and multidisciplinary teams, you will lead the day-to-day operational management of designated services, ensuring effective patient flow across the urgent and emergency care pathway. You will work collaboratively with clinical, operational and system partners to optimise capacity, improve patient experience, reduce delays in care and support timely admissions, transfers and discharges.

The post holder will provide visible operational leadership, managing complex operational issues independently while ensuring services achieve key performance standards, deliver continuous improvement and provide safe, efficient and high-quality care for patients accessing urgent and emergency care services.

This role offers an excellent opportunity to lead service improvement, strengthen multidisciplinary working and contribute to the delivery of the Trust's Urgent and Emergency Care and patient flow objectives.

We are looking for a highly motivated and experienced operational leader with a strong track record of delivering high-quality services within a complex acute healthcare environment.

The successful candidate will demonstrate

• Operational management experience within the NHS or a comparable healthcare setting.
• Experience of leading operational services within Unplanned Care, Urgent and Emergency Care, or other acute care pathways.
• Ability to deliver operational performance against patient flow, access, quality and financial targets.
• Leadership, organisational and decision-making skills, with the ability to manage competing priorities in a fast-paced environment.
• Experience of leading service improvement, pathway…