Digital Merchandising Coordinator - eCommerce EMEA

Job Description:

What you’ll do

As Digital Merchandising Coordinator for eCommerce EMEA, you will play a crucial role in developing and executing our digital merchandising strategy to maximise brand visibility, increase conversion, and optimise the online customer experience. You will have a strong eye for detail, a passion for e-commerce, and experience in content management, product merchandising, and customer feedback monitoring.

The Digital Merchandising Coordinator will be a part of our eCommerce Trading team for EMEA, supporting the growth of Belkin across Amazon and other key eCommerce platforms.

How you’ll do it

• Develop, update, and optimise product listings, ensuring accurate and compelling product content, images, and videos.
• New Product Information (NPI) set up, liaising with the Business Unit, Planning and within the Digital Marketing team to deliver impactful product launches.
• Collaborate with design and marketing teams to create and implement engaging content that aligns with brand guidelines and appeals to target audiences.
• Conduct regular audits of product content on Amazon and other e-commerce platforms to ensure consistency and high quality across all channels.
• Work closely within the Digital Marketing team to ensure SEO best practices are applied to product listings to increase visibility and ranking.
• Partner with e-commerce and sales teams to plan and execute product launches, promotions, and bundling strategies.
• Regularly monitor competitor activity, industry trends, and platform updates to keep the brand competitive on e-commerce channels and identify opportunities for merchandising improvements and differentiators.
• Use a variety of data to identify cross and up-selling opportunities, improve shopper journey and ensure Belkin customers have a best-in-class experience across all touch points.
• Track and analyse customer reviews and ratings across Amazon EMEA and other platforms to gain insights into customer sentiment and product feedback.
• Work closely with the customer service and product development teams to address recurring product concerns and implement improvements.
• Take proactive measures to manage customer feedback, escalating issues when necessary.
• Track and report on key performance metrics (KPIs) including sales conversions, content performance, product visibility, and customer satisfaction.
• Analyse data to provide actionable insights and recommendations for improving product listings and enhancing the customer experience.
• Be part of a positive and collaborative high-performance culture, encouraging teamwork, innovation, and professional growth.
• Understand, communicate, and always uphold Belkin’s company values.

What you’ll need

• Experience in digital merchandising, ecommerce or a related role, preferable with experience in Amazon Marketplace and EMEA regions.
• Strong understanding of e-commerce content strategies, SEO best practices, and product listing optimization.
• Excellent analytical skills, with the ability to interpret data and make informed recommendations.
• Strong attention to detail, communication skills, and ability to work cross-functionally.
• Computer literate with a high degree of proficiency in the Microsoft Office Suite of products
• Strong English verbal and written communication skills, additional European languages are highly desirable.
• Well organised and detail-oriented, able to meet deadlines with excellent time management skills

What you’ve done

• Proficiency in e-commerce platforms, with experience in Amazon Seller Central and/or Vendor Central highly preferred.
• Previous experience in an eCommerce marketing, merchandising or sales capacity or equivalent position.
• Information and Communication Technology industry background is advantageous.
• Proven verbal and written…