Aftermarket Business Development Manager

Aftermarket Business Development Manager

Bristol, GLS, GB, GL125JB

Partial Remote (Hybrid)

Job

Bristol

Gloucestershire

GL125JB

GB

Bilfinger is a leading international industrial services provider, driving efficiency and sustainability for the process industry. With about 31,000 employees and over €5.4 billion in revenue in 2025, we offer solutions in consulting, engineering, manufacturing, maintenance, turnarounds, and digital applications across key sectors like energy, chemicals, pharma, and oil & gas. Shape the future with Bilfinger UK:
With a strong commitment to sustainability, Bilfinger UK stands out as a premier provider of engineering and maintenance services. For over 50 years, Bilfinger UK has consistently pushed the boundaries of innovation, delivering advanced solutions that support industries, infrastructure, and communities across the United Kingdom. As a key member of the globally respected Bilfinger Group, Bilfinger UK has built a reputation as a versatile leader, offering both onshore and offshore services.

From energy and utilities to pharmaceuticals and petrochemicals, the company’s broad expertise across various sectors makes it a trusted partner in the industry, as well as a work environment where you can develop your potential. At Bilfinger, we offer a work environment where you can learn and grow. Join us and be part of a team shaping the future!

• Achieve the profitability targets of the aftersales department in-line with Annual Plan.
• Ensure customer satisfaction is maintained enabling repeat business.
• Ensure margin and cash flow expectations are in-line with group parameters.
• Work closely with sales and engineering teams to align efforts and goals.
• Oversee and ensure quotations and order handling follow the published departmental procedures, with quarterly reviews.
• Demonstrate and Support Bilfinger nZERO Vision, Values, Goals and Objectives throughout the team.

• Support the development of aftermarket sales strategies aligned with company objectives and budget.
• Identify opportunities for growth and market expansion within the aftermarket segment including equipment upgrades.
• Work closely with Aftermarket team to identify opportunities to increase self-generated sales (SGS) and spare parts.
• Support the continued improvement to process and procedural changes as the department expands and focusses on efficiency to maximise customer satisfaction and profitability.
• Support the Group Aftermarket Commercial Manager to enhance the customer experience from quote to delivery of service / goods.
• Identify and develop third party partnerships/distributorship, as directed.
• Provide direction, mentoring and development support to relevant members of Aftersales sales team e.g. contract management and commercial awareness.
• Support the Group’s People, Customer and Process strategies.
• Demonstrate working style that always promotes and upholds Bilfinger nZERO’s values and behaviours.
• Contribute to the Annual Business Plan and Latest Estimate Quarterly Reports and take necessary actions to ensure Group Sales targets are met.
• Review and provide regular updates on sales performance and implement corrective measures when necessary.
• Ensure relevant KPIs met e.g. 95% on time quotations submitted to due date, POs reviewed and handed over within 2 days of receipt, orders billed within 1 week of completion.
• Develop and maintain relationships with key aftermarket customers and partners.
• Contribute to pricing strategies for aftermarket products and services to maximise profitability.
• Review and feedback on market trends and competitive landscape to support pricing strategy changes.

• Contribute to promotional campaigns and collateral materials for aftermarket products / services.
• Support initiatives to increase aftermarket product awareness and demand.

• Log, manage and maintain the appropriate CRM system Opportunity entries (Salesforce and nZERO Portal)
• Support strong relationships with aftermarket customers, understanding their needs and preferences.
• Address customer enquiries, concerns, and complaints in a timely and professional manner.
• Liaise with…