Head of Group Commercial Excellence

About the role

We are looking for a Head of Group Commercial Excellence to transform how ITAB wins, grows and delivers value for customers.

You will shape and embed a consistent commercial approach across our regions—strengthening sales effectiveness, improving margins and using data, digital tools, automation and AI to accelerate profitable growth.

This is a senior, highly influential role in a global matrix organisation. You will work closely with regional and country leaders and teams across Sales, Commercial, Solution Design, Marketing, Digital, IT and People & Culture.

• Turn successful local practices into scalable Group-wide capabilities.
• Improve revenue quality, profitability, gross margin and conversion.
• Embed consistent sales methods and go-to-market practices.
• Strengthen pricing, solution selling, cross-selling and portfolio growth.

• Standardise and improve commercial processes, governance and ways of working.
• Lead the development and adoption of our Group CRM operating model.
• Improve CRM usage, data quality and pipeline visibility.
• Simplify workflows and reduce duplication across the commercial organisation.
• Measure adoption and take action where progress is off track.

• Identify practical uses for AI, automation and data across commercial activities.
• Improve productivity, customer engagement, insight and decision-making.
• Partner with IT, Digital and Business Systems to deliver scalable solutions.

• Help sales teams clearly demonstrate customer value and return on investment.
• Develop sector playbooks and value propositions for our primary retail sectors.
• Build compelling case studies alongside Marketing that show measurable customer impact.

• Help teams create scalable, differentiated and profitable solutions.
• Strengthen value-based selling, strategic account development and commercial leadership.
• Partner with People & Culture to deliver training, coaching and on-the-job development.

• Coordinate commercial transformation across regions and functions.
• Build strong relationships with senior leaders and commercial teams.
• Balance Group-wide consistency with local market needs.
• Use customer feedback, including NPS & CSAT, to improve performance.

You are an experienced commercial transformation leader who can turn strategy into measurable results. You know how to influence across a complex international organisation and bring people with you through change.

You will also bring:

• A strong track record in commercial excellence, sales transformation, digital enablement or operational improvement within a complex B2B business.
• Deep knowledge of commercial operating models, sales processes and change management.
• Experience improving sales effectiveness, customer value, margins and commercial performance.
• Strong knowledge of CRM, workflow technologies and data-led ways of working.
• The ability to simplify complexity and focus teams on the highest-value opportunities.
• Strong analytical, problem-solving and continuous-improvement skills.
• Confidence influencing senior stakeholders across countries and functions.
• Excellent written and spoken English; additional languages are an advantage.

Within your first 12 months, you will have:

• Established a clear and consistent commercial operating framework across ITAB Group.
• Increased CRM adoption, data quality and pipeline visibility.
• Embedded common sales methods and commercial excellence practices.
• Delivered measurable productivity gains through AI, automation and simpler processes.
• Improved customer feedback and follow-up through effective NPS & CSAT programmes.
• Strengthened…