Assistant Service Finder

Job Introduction

Job Title: Assistant Service Finder

Location: Based in either Apsley or Stevenage

Salary Range: £27,694 progressing to £31,022 pa – pay award pending

Hours: 37 per week

Contract: Permanent and Fixed Term to March 2028

About The Team: An exciting opportunity has arisen to join a high‑performing and dynamic Brokerage service within Adult Social Care. Our service is continually evolving to support the delivery of personalised, timely, and effective care solutions in line with our Connected Lives principles.

About The Role: As an Assistant Service Finder, you will play a key role in sourcing and commissioning a wide range of social care services for adults across Hertfordshire, based on assessed needs. You will help ensure individuals can access the right support as quickly as possible, while also supporting providers to deliver services efficiently and be paid on time. This role is a core function within a developing brokerage and commissioning service, contributing to business continuity, commissioning capacity, and improved outcomes for residents.

You will primarily work with internal Adult Social Care teams and liaise with external providers via email, telephone, and Microsoft Teams. The role involves following established operational procedures accurately and within required timescales.

• Source and commission social care services in line with assessed needs
• Work closely with Adult Care Services teams (community and hospital), Finance, and Commissioning colleagues
• Liaise with care providers and external partners to secure appropriate services
• Maintain accurate records and follow business processes
• Support the delivery and development of commissioning processes
• Manage a varied workload, prioritising tasks to meet deadlines

• Excellent IT skills
• Strong communication skills (written and verbal)
• Good organisational skills
• Ability to prioritise and manage workload effectively
• Strong attention to detail
• Ability to travel to an office base
• Ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations
• Ability to converse at ease with members of the public and provide advice in accurate spoken English; for those whose language is a signed language, a sign language interpreter who speaks English to the necessary standard of fluency will be required

• Experience of working with people who have learning disability, autism and/or physical disability and a good understanding of what their support may look like
• Relevant qualification and/or experience in Social Care
• Knowledge or experience of systems such as Acsis and/or eBrokerage

This is an entry‑level opportunity where you can make a real difference to people’s lives. You will gain valuable experience working with a range of professionals, providers, and partner organisations.

You will also develop knowledge of social care assessment and referral processes, an understanding of the social care provider market and insight into commissioning, contracts, and purchasing arrangements. If this sounds like the opportunity for you, we would love to hear from you.

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Job Role Level: Level 7