Client Associate

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Client Associate supports the firm’s advisors and clients by providing high-quality client service, administrative support, and operational assistance. This role serves as a key point of contact for client inquiries and helps ensure account information, documentation, and communications are handled accurately and professionally. The position is well-suited for an entry-level to moderately experienced professional interested in gaining exposure to the wealth management industry.

• Series 65 license preferred
• Experience with/understanding of investments
• Bachelor's degree preferred
• College coursework/ degree in accounting, finance, or business-related field preferred
  
  Two years of prior administrative office experience (or equivalent experience)
• Proficient in Microsoft Office (specifically Excel and Word), and Adobe Acrobat

• Basic understanding of customer service principles and professional communication
• Familiarity with general office procedures, recordkeeping, and documentation
• Comfort using computer software, web-based platforms, and internal systems

• Professional discretion when handling confidential client information
• Strong attention to detail and accuracy
• Clear verbal and written communication skills
• Ability to follow established processes and instructions
• Comfortable working independently while also supporting a team
• Willingness to learn new systems, procedures, and industry concepts
• Organized, dependable, and responsive to client and team needs

• Serve as a first point of contact for clients via phone, email, and virtual communication
• Assist clients with routine account inquiries and service requests
• Coordinate with advisors and third-party partners to support account maintenance and documentation
• Maintain accurate records of client interactions and transactions
• Prepare, organize, and maintain confidential files and reports
• Use internal systems and software to support daily operations
• Assist with scheduling meetings and preparing materials
• Support basic Excel tasks such as data entry, tracking, and simple formulas
• Perform additional administrative and operational tasks as assigned