Public Safety Dispatcher; Lateral - Eligible

** the city of hemet is an equal opportunity employer**

the city of hemet is accepting applications for public safety dispatcher (lateral) - hiring bonus eligible.

*** hiring bonus eligibility requirements:

• an applicant must be employed as a california full-time public safety dispatcher with at least three (3) consecutive years of experience as a full-time dispatcher processing both 9-1-1 calls as a primary public safety answering point and filed officer radio traffic at the time that the candidate submitted a job application to the city for the lateral public safety dispatcher position.

  the three (3) years of experience as a full-time public safety dispatcher must have occurred at a california post-certified public safety agency such as a municipal police department, county sheriff's department, or california highway patrol.

candidate must posses a post dispatcher basic certificate.

** if you do not meet the hiring bonus eligibility requirements, please, consider applying for the regular lateral recruitment.**

apply immediately for consideration!

** 3% cost of living adjustment (cola) effective july 2025**

** to learn more about on-the-job duties for this position please click on the video link below.**

the position:
public safety dispatchers are the unsung heroes and a lifeline for police officers. It's not a job for everyone, but the hundreds of people who call for help, depend on your voice, your directions, and your knowledge to get through an emergency. If you are a highly motivated public safety professional ready to be part of a strong, cohesive team, then join the city of hemet police department where our dispatchers are considered the backbone of the department.

With state-of-the-art equipment and training opportunities, you'll provide the excellent service and security people have come to expect from the city of hemet police department.

receives requests for fire and police service over the phone; dispatches as necessary police and/or fire units in response to call for service or requests from officers in the field; keeps track of fire and police unit locations and status; maintains constant radio communication with personnel in the field; operates radio receivers and transmitters in various frequency bands, telephone key modules, teletypewriters, computer terminal stations, alarm signal equipment, and other communications equipment;

receives incoming telephone calls and evaluates requests for emergency services; elicits and records essential incident information from callers such as name, address, phone number, and a brief description of the incident; determines the priority and dispatches personnel and equipment for emergency service in accordance with department procedures; answers routine inquiries and refers calls not requiring dispatches to appropriate departments and agencies;

maintains radio contact with field mobile units to coordinate emergency services, receives and transmits information; keeps command personnel informed of status of emergency situations; maintains records of communications activities; updates special files, street lists, and maps; testscommunications equipment and reports malfunctions; prepares paperwork for field personnel; assumes supervisory duties in the absence of the communications supervisor; may perform matron duties;

performs related duties and responsibilities as required.

• principles, practices, and procedures involved in public safety communications work;
• geography of the city and the location of streets and important buildings;
• operation of radio/telephone receiving and transmitting equipment; and
• computer terminal and teletype operations. Rules, policies, and regulations regarding dispatching services
• police and fire dispatching procedures and the laws and regulations;
• report writing; and
• record keeping principles;
• applicable federal, state, and local laws, codes and procedures relevant to the assigned area of responsibility;
• knowledge of call screening procedures, call priority rules, radio codes and identifiers, basic elements of a crime;
• principles of functional supervision, training and dispatching operations.

• understand english and speak it clearly in a well-modulated voice using good diction and appropriate grammar;
• oral and written comprehension, oral and written expression; memorization, deductive and inductive reasoning, selective attention, hearing ability, auditory attention;
• learn and apply federal communications commission (fcc) regulations governing voice, radio and teletype communications;
• effectively work under conditions of emergency;
• obtain vital information from individuals in stressful or emergency situations;
• make quick and appropriate determinations in all situations;
• adjust quickly to changing situations and priorities;
• use tact, initiative, prudence and independent judgement within general policy and legal guidelines;
• maintain accurate records;
• type accurately at a moderate speed;
• accurately read and interpret maps;
• remain courteous and calm…