General Manager

General Manager, Quick Quack Car Wash, Earn Up To $100,000 a year!

Job Details

This is a dynamic leadership position for a results‑oriented leader who wants the challenge of running their own shop, including sales, hiring, training, leading, managing, full P&L responsibility, and most importantly, changing lives for the better. The mission statement at Quick Quack Car Wash is “we change lives for the better.” We are looking for smart, kind, and driven people who know their team and help them achieve personal and professional goals.

Our people personify our company values of smart, kind, and driven and do things the QQ way:
Fast, clean, loved… everywhere!

The Store Leader (General Manager) will work on site at the car wash, greeting and interacting with customers and leading a team by example. This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, and ensuring maximum sales through world‑class customer service and a high‑quality customer experience.

Benefits include monthly bonuses, free car washes, health benefits, a 401k program with company match, sales prizes, and competitions with fun awards. We love to celebrate the good that our store leaders create.

Responsibilities

• Hires and retains a great team of smart, kind, and driven people.
• Invests time to help each member of their team achieve their personal and professional goals.
• Regularly provides feedback on performance, giving opportunities to improve skill.
• Constantly learns and improves their leadership skills.
• Grows top‑line revenue and membership by ensuring each guest is greeted with enthusiasm and kindness.
• Is relentless in providing a clean and safe environment for the team and guests.
• Appreciates the intellectual challenge to learn all about the soaps and unique equipment we use to give our customers a clean, shiny, and dry car.
• Collaborates with our maintenance experts to maintain soap and equipment.
• Loves working outdoors with the team and constantly teaches, coaches, and inspires.
• Provides customers a positive experience worth talking about.
• Ensures compliance with all policies and procedures through regular meetings and training.
• Handles discipline and termination of team members as needed and in accordance with policy.
• Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.
• Oversees the productivity, breaks, and daily scheduling of all team members.
• Monitors the performance of location financials; contributes toward reaching financial goals.
• Prepares and handles daily cash deposits.
• Orders, stocks, and maintains merchandise and inventory for the location.
• Handles vehicle damage claims with a sense of urgency.
• Ensures location is clean and well‑maintained; delegates housekeeping and maintenance responsibilities as needed.
• Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.
• Properly uses membership approach when interacting with new customers.
• Performs other duties as assigned.

Qualifications And Requirements

• Strong leadership and communication skills.
• Record of developing team members and leaders.
• Self‑motivated, results‑driven leader.
• Record of driving results (revenue, EBITDA, etc.).
• Excellent customer service skills.
• Experience leading a membership model (preferred).
• Experience managing a preventative maintenance program or similar (preferred).
• Must be able to read, count, and write accurately.
• Must be able to work various hours, weekends, and holidays.
• Must smile and maintain a clean appearance per dress and grooming standards.
• 2 years or more of responsibility for the results of a high‑performing store, location, or company.
• Hiring the right team members.
• Training and mentoring team members.
• Managing cost/expenses/scheduling.
• Ensures product and location represent company standards on site at all times (brand, cleanliness, product quality).
• Responsible and familiar with profit and loss statements.
• Retail experience preferred.
• High school diploma or equivalent; college degree preferred.
• Prolonged periods standing and working on a cash…