Operations Director

FIXED OPERATIONS DIRECTOR – THREE ROOFTOPS | ZERO EXCUSES

Ford Chevrolet Hyundai | Southern California

If you’re comfortable with mediocrity, excuses, or babysitting, stop reading now.

We are recruiting a true Fixed Ops Director to take full command of Service, Parts, Warranty, CSI, Retention, and Gross across three franchise dealerships. This is not a figurehead role. This is total accountability.

This position is for someone who:

• Has already built elite Fixed Ops departments
• Understands that gross, efficiency, and throughput matter more than excuses
• Knows how to hold managers accountable without drama
• Can walk into underperforming departments and fix them fast

You will have direct authority over:

• Service Directors / Service Managers
• Parts Directors / Parts Managers
• Warranty administration
• Menu pricing & sales effectiveness
• Technician productivity, efficiency, and retention
• Advisor pay plans, performance, and discipline
• CSI without sacrificing gross
• Loaner strategy & expense control
• Fixed Ops absorption (real absorption, not accounting tricks)

If you don’t believe Fixed Ops should carry the dealership, this role is not for you.

You will be expected to consistently deliver:

• Top-tier ELR (no discount culture)
• Advisor sales effectiveness north of industry averages
• Technician efficiency that actually pays techs and the store
• Strong warranty recovery without bleeding goodwill
• High retention without giving work away
• Clean, disciplined processes that scale across rooftops

If you rely on vendors, excuses, or “the market,” you won’t last.

You are:

• A proven Fixed Ops leader with multi-store experience
• Comfortable making hard calls and removing underperformers
• Highly fluent in KPI-driven management
• Strong in culture, accountability, and execution
• Technically sharp (DMS, reporting, pay plans, workflow, capacity modeling)

You are not:

• A career meeting-attender
• Someone who hides behind CSI surveys
• Someone who blames OEMs, weather, or staffing for poor performance

• Aggressive compensation plan tied directly to performance
• Serious upside for the right operator
• Long-term growth opportunity with an ownership group that actually invests in Fixed Ops

If you perform, you will be paid accordingly. If you don’t, this will be short-lived.

This role is high-visibility and high-pressure.

You will be measured weekly, monthly, and quarterly.

If you’re elite, this is a career-defining opportunity.

If you’re average, don’t apply.

10 years minimum in dealership executive management