ServiceNow Team Lead

New York, United States | Posted on 10/07/2026

At Appex Innovations, we believe in the power of technology to transform healthcare, we believe in being nimble and in continual innovation, we believe that every customer is unique and we believe in listening to our clients. With our deep expertise in the health care domain, solid resource base, constant industry interface and the drive to be the best in the industry, we strive to provide services that re-define health care in the years to come.

The secret to our success is Appex Innovations commitment to our people and our work. We thrive on teamwork, intelligence, and innovation. Our bright and energetic employees, hailing from over different parts of the world, share a passion for leading the way to improved healthcare outcomes. Together we work diligently to add value to our clients.

Role:
Service Now Team Lead

Location:

Remote (USA)

Type:
Contractual.

Job Description: We are seeking an experienced Service Now Team Lead to guide the technical direction, delivery execution, and day-to-day operations of our Service Now platform team. In this hybrid role, you will balance technical leadership with team management- mentoring developers and administrators, overseeing sprint execution, and collaborating with cross-functional stakeholders to architect scalable, high-performing platform solutions that drive business outcomes.

Key Responsibilities

Team Leadership & Delivery Management

Direct and mentor a team of Service Now developers, system administrators, and business analysts, fostering technical growth and operational excellence. Manage Agile/Scrum delivery processes, including sprint planning, daily stand-ups, backlog grooming, code reviews , and release deployment oversight., Serve as the primary technical point of contact for platform initiatives, aligning technical capacity with business priorities and deadlines.

Technical Governance . Partner with enterprise architects and product owners to design scalable Service Now technical solutions while prioritizing Out-Of-The-Box (OOTB) capabilities Establish and enforce development standards, code quality checks, script reviews, and update set/instance deployment governance Oversee instance administration strategy, including cloning schedules, platform upgrade planning, patch releases , and Automated Test Framework (ATF) suites

Stakeholder Collaboration & Platform Operations

Translate strategic business goals into technical roadmaps and actionable implementation backlogs

Identify technical debt, system performance bottlenecks, and architectural risks proposing clear remediation strategies, Manage vendor relationships, platform licensing alignment, and third-party integration standards across core enterprise tools.

• Core Modules:
  Hands-on experience architecting and supporting core Service Now IT Service Management ITSM: Incident, Problem, Change, Request)
• Asset Management (ITAM / HAM / SAM) Methodology:
  Proven leadership in Agile/Scrum delivery environments using tools like Jira. Azure Dev Ops, or Service Now SPM/Agile
• Service Now Certified Application Developer (CAD)
• At least one
• Certified Implementation Specialist (CIS) certification (eg, ITSM, Discovery)

Preferred Qualifications

• Experience leading platform upgrade cycles or multi-instance consolidation/merge projects
• Certified Scrum Master (CSM) or equivalent leadership certification
• Strong executive communication skills with a track record of bridging the gap between technical execution and business strategy