Strategic Customer Success Manager

Remedio Is Transforming How Organizations Reduce Cyber Risk. While most security tools focus on finding problems, Remedio focuses on fixing them.

Our Autonomous Remediation Platform helps enterprises continuously and safely reduce exposure by remediating vulnerabilities and misconfigurations, closing patching gaps, hardening systems, enforcing compliance, governing applications, and controlling AI risk.

By combining deep dependency awareness, pre-execution validation, automated remediation, and instant rollback, Remedio enables organizations to eliminate risk across endpoints, servers, applications, and AI systems - without disrupting business operations.

Founded in 2019, Remedio spent its first years as a bootstrapped, profitable company, building a strong enterprise customer base before raising a $65M Series A led by Bessemer Venture Partners.

Today, more than 300 enterprise organizations trust Remedio to protect over 3M devices worldwide, including Amazon, Colgate-Palmolive, Kansas Health, Coca-Cola, and many more.

As we continue expanding our platform and growing our global business, we're looking for exceptional people who want to take ownership, solve meaningful challenges, and help shape the next chapter of Remedio's journey.

Location: Remote |
Reports to: VP, Customer Success |
Travel: up to 20%

Remedio is growing fast, and we're adding a Strategic Growth Customer Success Manager to own a book of 8 to 12 of our largest and most strategic customers, representing $3.5M+ in ARR.

These are global enterprises with complex environments, multiple buying centers, and executive stakeholders who expect a partner, not a vendor. They chose Remedio because detection alone wasn't making them more secure.

Your job is to prove that choice at the executive level, quarter after quarter, and grow Remedio's footprint across their business.

You'll be the senior owner of each relationship. You'll build multi-year account plans with the customer, lead the account team of Technical Account Managers, Sales, and Solutions Engineering, and work directly with Remedio's executive sponsors.

You'll also help shape the team itself, through the playbooks you build and the CSMs you mentor. If you want a high-impact seat on the accounts that matter most, with a real path to leadership, come join us.

Remedio is growing fast, and we're adding a Strategic Growth Customer Success Manager to own a book of 8 to 12 of our largest and most strategic customers, representing $3.5M+ in ARR.

These are global enterprises with complex environments, multiple buying centers, and executive stakeholders who expect a partner, not a vendor. They chose Remedio because detection alone wasn't making them more secure.

Your job is to prove that choice at the executive level, quarter after quarter, and grow Remedio's footprint across their business.

You'll be the senior owner of each relationship. You'll build multi-year account plans with the customer, lead the account team of Technical Account Managers, Sales, and Solutions Engineering, and work directly with Remedio's executive sponsors.

You'll also help shape the team itself, through the playbooks you build and the CSMs you mentor. If you want a high-impact seat on the accounts that matter most, with a real path to leadership, come join us.

• Own executive relationships. Build trusted relationships with CISOs, CIOs, and IT and security leadership, and multi-thread beyond the CISO into IT operations, infrastructure, risk, compliance, and procurement.
• Build and run strategic account plans. Create joint, multi-year success plans tied to each customer's business outcomes, and review them quarterly with the account team and Remedio leadership.
• Lead the account team. Quarterback TAMs, Sales, Solutions Engineers, and executive sponsors around one plan for each account, so the customer sees one Remedio.
• Create expansion, don't just capture it. Map whitespace across business units, regions, devices, and platform capabilities. Open new buying centers and build the business case that gets expansion funded.
• Run complex renewals. Lead multi-year, multi-stakeholder renewals through procurement, legal, and channel partners. Start 180 days out and use MEDDPICC to qualify and close.
• Lead executive business reviews. Quantify the exposure Remedio has eliminated, the operational time returned, and the ROI against the customer's own goals.
• Handle escalations with steady judgment. Own the response when something…