Customer Success Manager; Partners

As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments.

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Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.

Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team!

Title: Customer Success Manager

Department: Partnerships

Reports To: SVP, Channel and Partnerships

FLSA Status: Exempt

Location: US, remote (East Coast Preferred)

As a Customer Success Manager on our Partnerships team, you'll be the advocate for our channel partners, resellers, and strategic alliances, and for their downstream clients. You'll learn each partner's business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans. You're curious about how technology solves problems and enjoy mixing people skills with product know-how.

• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs. Cover partnership status, current and future joint integrations, and the value Prove delivers. Align with partner leadership on commercial goals, joint marketing, and long-term plans.
• Own partner health: Drive Partner NPS and the overall health of your partner portfolio. Become an expert on each partner's business model and downstream use cases.
• Grow indirect revenue: Forecast live revenue flowing through partners and understand their pipelines and seasonality. Secure renewals on time. Work with Partner Account Managers on volume commitments, added AGV, and cross-sell/up-sell.
• Drive adoption: Work with Account Directors and Technical Account Managers to find optimization opportunities and maximize the value partners get from Prove.
• Resolve and escalated: Create, track, and escalation partner issues across Support, SC, Product, Data Science, and Fraud.
• Know the product: Understand how our products embed into third-party platforms, and explain new features in terms of partner and end-user benefit.
• Travel: About 20% for partner visits and industry events.

• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills, with a track record of managing multi-stakeholder partner relationships
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking).
  Digital identity and authentication knowledge strongly preferred.
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem, and a commitment to our values of humility, passion, inclusion, and leadership

• Experience in cybersecurity, fintech, or a high-growth/pre-IPO startup (
  strongly preferred
  )
• Channel-selli…