Customer Support Representative

Join to apply for the Customer Support Representative role at Clarke Power Services, Inc.

Mon-Fri:
Day shift

When you work with Clarke, you work with an industry leader! Do you have experience working with Heavy Duty Truck Parts and Service? Are you looking for a new opportunity? We would like to talk with you! In this role, Service & Parts Customer Support Representative, associate will interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer.

• Open and close parts and service tickets for both warranty and customer pay invoices.
• Talk with customers by phone or in person to identify parts and/or service needs and set them up with our scheduling system; complete information, determine charges for service requested, and quote labor and/or parts required by customer.
• Solicit sale of new or additional parts or services.
• Read parts and service manuals to ascertain type and specification of part. Utilize computer system for entering and updating customer orders.
• While performing the duties of this job the employee is required to write an accurate, descriptive and clear repair order for work to be performed. The employee is required to efficiently and accurately enter the order information into a specialized computer system, and effectively participate in self‑directed work teams.

• Required to move frequently, stand, walk, sit; use hands to touch, handle, feel, and reach; lift and/or move up to 50 lbs, occasionally up to 100 lbs with assistance.
• Must be able to read and write reports.
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.

• High school diploma or GED.
• 4+ years of related experience and/or training, or equivalent combination of education and experience.
• Technical background with engines or transmissions is a big plus.

• Valid Driver's License.
• Commercial Driver's License (CDL) a plus.
• Must be able to obtain DOT Med Card.

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start.
• Healthcare Savings Account Option with Annual Company Contribution.
• 401K Savings Plan with Company Contribution Every Paycheck.
• Paid Holidays and Vacation.
• Life and Disability Insurance.
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country.
• Work with a GREAT Team of people.

Clarke Power is an Equal Opportunity employer.

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