Relationship Banker I​/II

Relationship Banker I/II

Relationship Banker I
DEPARTMENT:
Retail Department
REPORTS TO:
Banking Center Manager
SUPERVISES:
None
FLSA:
Non Exempt STATUS:
Full Time
EEO Classification: 5 Administrative Support Workers
JOB GRADE: B
HOURS:
Regular full-time 40 hours. Saturday rotation required.
SUMMARY: Provides basic cash receipt and payment services to customers in accordance with financial institution procedures. Meets the needs of customers by becoming familiar with all bank products and services in order to refer them to appropriate departments for assistance and additional sales opportunities. Consistent in providing courteous, professional, accurate, timely, knowledgeable and patient service to the customer.
EDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• Prior Customer Service experience.
• Cash handling experience.
• Teller experience preferred.
• Understanding of basic mathematical skills.
• Good interpersonal communication & computer skills.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage large sum of currency with accuracy.
• Receives cash & checks for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters transactions correctly into bank's computer system.
• Examine identification and identify validity.
• Examine checks deposited and determine proper funds availability based on regulation requirements & complete hold notices accurately.
• Process large commercial deposits.
• Process savings withdrawals: verify and receive proper identification.
• Process loan payments: verify payment amount and issue receipts.
• Identify counterfeit currency.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank's exposure to loss or fraud.
• Issue cashier's checks redeem U.S. savings bonds, process safe deposit box payments, process utility payments, process credit card payments and issue gift cards.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Knowledge of products and services offered by the bank (Retail, Loan, Trust, Insurance) in order to: refer customers to the proper department for issues that cannot be resolved in retail.
• Promote and cross-sell bank products and services.
• Identify and attempt to correct any discrepancies found in customer information files (CIF)
• Assist in opening and closing of vault and night depository.
• Balance cash drawer daily.
• Researches any outages and reports any unresolved discrepancies to the supervisor.
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Open and close the bank by following established security procedures.
• Live and represent the Field & Main culture and brand.
• Perform related duties as assigned by supervisor.

COMPETENCIES:
To be successful in this position, an individual should possess and demonstrate the following competencies to perform the essential functions of this position.

• Computer Skills Strong working knowledge of computer functions. Proficient in keyboarding. Ability to learn new technical skills & commitment to pursuing continuing education opportunities to advance technical skills.
• Initiative - Ability to determine a correct course of action based on knowledge, policies and sound judgment. Takes proactive steps to accomplish task without specific direction. Seeks out and takes responsibility for additional work assessments. Seeks out new learning opportunities. Keeps supervisor informed on status of incomplete tasks. Ability to consistently make correct decisions based on sound judgment, job knowledge, job experience and job training.
  
  Willingness to take responsibility for decisions. Keeps supervisor informed of decision and reason and base for the decision.
• Follow-Up - Completes assignments and tasks willingly, promptly and efficiently. Responds with a sense of urgency to requests from customers, co-workers and /or supervisor. Keeps supervisor informed of status of completed tasks.
• Communication Skills - Relates positively to customers, co-workers, and supervisors. Consistently keeps supervisor informed. Consistently demonstrates appropriate use language expected in a professional work environment. Considerate and respectful of customers, co-workers, and supervisors by tone, volume and mannerism used in communicating. Expresses thoughts clearly and proficiently in written and oral form. Maintains confidentially in all bank and customer related manners.
• Interpersonal Relationship Skills -Works well with co-workers conveying…