Loan Operations Specialist I​/II

Position: Loan Operations Specialist I / II
Loan Operations Specialist I / II

Loan Operations Specialist I
DEPARTMENT:
Loan Department
REPORTS TO:
Loan Operations Assistant Manager
SUPERVISES:
None
FLSA:
Non Exempt STATUS:
Full Time
EEO Classification: 5 Administrative Support Workers
JOB GRADE: F
HOURS:
Regular full-time 40 hours. Additional hours may be required.
SUMMARY: Works closely with the loan operations team to create and maintain an accurate and efficient loan servicing environment. Completes assigned tasks independently within established timeframe. Protects the assets of the bank and shareholders' interest by thoroughly reviewing commercial, consumer, and mortgage loan files for accuracy and completeness. Provides excellent customer service experience for both external and internal customers. Operates and accomplishes shared goals of the department and the Bank.

Consistently maintains a positive demeanor and displays excellence in service, showing courtesy, tact, and discretion.
EDUCATION & EXPERIENCE:

• High school diploma or equivalent. Associate degree in business, accounting or related field is helpful, but not required.
• Minimum of one year of banking experience is preferred.
• Proficient with Microsoft Office Products.
• Experience with Jack Henry core system is preferred.
• Strong focus to job at hand, attention to detail, strong proven organizational skills, and a self-starter is critical.
• Ability to prioritize multiple demands in a high-pressure environment while maintaining professionalism.
• Ability to think practices and processes through, problem solve, and provide resolutions.
• Willingness and ability to own a project; routing the necessary and required components to a complete and compliant conclusion.
• Excellent interpersonal, written, and verbal communication skills.

ESSENTIAL DUTIES & RESPONSIBILITIES MAY INCLUDE:

• Answer external and internal customer telephone, email, and online inquiries concerning loan questions and concerns and make take appropriate action which include but not limited to:
  • Process loan payments and transfers.
  • Process participation payments and advances.
  • Prepare payoff quotes and process payoff payments.
  • Process loan line of credit advances.
  • Perform and review simple loan maintenance.
  • Perform loan research.
• Imaging and Indexing responsibilities for the Loan Department. This includes loan documents, supporting documentation, financial information, correspondence, etc. Ensures loan documentation has been imaged and indexed appropriately.
• File and maintain physical loan documents in the appropriate manner ensuring proper safe keeping of those items.
• Retain and destroy physical documentation in accordance with destruction guidelines.
• Sort mail and deliver documents for recording to courthouse.
• Processes paid loans, mortgage/collateral releases, filings, and potential over payment checks to borrowers after loan is paid in full.
• Process, track, and maintain hazard insurance exception lists in accordance with our creditor's placed insurance and impairment programs.
• Train, assist and relieve co-workers as needed.
• Maintain a working knowledge of government regulatory requirements affecting both consumer and commercial customers and their relationship to loan documentation filing requirements.
• Work with post-close reviewer to create and clear documentation exceptions detected within the review process.
• Assists lenders, loan assistants, and processors with questions related to their portfolio documentation.
• Track lien interests for expiration and continuation.
• Provides required reports needed by officers, processors, compliance, and other bank personnel.
• Complete training as required on BSA and other Compliance policies and procedures.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Other Duties and responsibilities as assigned.

COMPETENCIES:
To be successful in this position, an individual should possess and demonstrate the following competencies at the highest level.

• COMPUTER
  SKILLS Strong working knowledge of computer functions. Proficient in keyboarding and Microsoft Office. Ability to learn new technical skills and commitment to pursuing continuing education opportunities…