Clerical Receptionist

Job Title: Clerical Receptionist

Department: Pension (Las Vegas)

Reports To: Tracy Thompson

Job Duties:

• Answer phone calls; greet, identify, and assign participant/retiree inquiries to appropriate staff.
• Open, date‑stamp, log, count, and distribute mail daily.
• Coordinate appointments with pension processors; perform clerical duties (typing, filing, copying, microfilm and microfiche research, etc.).
• Keep reception area stocked with forms and booklets.
• Assist retirees with address changes, stop payment orders, and direct deposit inquiries.
• Assist in completing income forms from various agencies.
• Assist in processing Annual Certification Letters.
• Cut checks.
• Document in ETK system as required.
• Meet department quality and production standards as outlined on the work standards grid.

Job Requirements:

• HS or GED.
• Minimum one year experience as a Receptionist in a professional office.
• Bilingual required.

Mental/Visual Concentration or Manual Dexterity:

Requires normal concentration; easily learned simple movements.

Computer Operations:

• PC literate.
• General knowledge of MS Word and MS Excel.
• Typing score of 35 WPM; general knowledge of 10‑key.

Physical Work Environment:

• Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
• May be subject to interruptions.
• May be required to lift a maximum of 25 lbs.
• Meets established attendance and punctuality guidelines.

Competencies:

• Customer Focus: Understands customer needs and looks for opportunities to provide highest quality service.
• Quality Focus: Looks for opportunities to provide highest quality service; maintains appropriate documentation; works with other employees/departments to ensure timely and quality service.
• Analysis: Some analytical/problem‑solving skills; research skills; mathematical proficiency preferred.
• Planning: Solid organizational skills; ability to prioritize and multi‑task.
• Communication: Solid written, verbal, and presentation skills; listens actively and communicates effectively with participants, co‑workers, clients, employers and vendors.
• Interpersonal Relations: Assists participants, co‑workers, clients, employers and vendors in friendly, courteous, professional manner; uses courtesy in communication; works with other employees/departments to ensure timely and quality service; patience and rapport with others required.
• Teamwork: Works well in a team environment with minimal supervision; contributes to team tactics to meet defined goals; supports a work environment conducive to team productivity; accepts team decisions and works toward implementation.
• Positive Attitude: Highly motivated; demonstrates flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid change.
• Integrity: Approaches all business decisions guided by sound personal and professional beliefs; high level of credibility and confidentiality; earns trust by dealing honestly and following through on commitments.

Salary: Grade 2

Testing Requirements:

• Pre‑employment test for new hires to ZAS.
• Typing test.
• MS Word, Excel and 10‑key proficiency.

Bid Instructions:

Interested applicants should apply through our new ATS system https://ze by COB Monday, November 24, 2025. Email r for questions. The link can also be found on our intranet.

Company Summary

Zenith American Solutions is the largest independent Third Party Administrator in the United States, operating over 44 offices nationwide. Founded in 1944 and formed by merger in 2011, we provide comprehensive benefits programs and values high-quality work and exceptional service.