Document Specialist

Document Specialist

We are searching for a Document Specialist to perform document service functions, including sorting, scanning, indexing, printing, and distributing documents and mail. This position is entry-level, contract-to-hire, onsite in Henderson, and pays $15 per hour.

• Analyze, research, identify, and prepare incoming documents including Post Office correspondence and courier packages for multiple business units to ensure easy access and retrieval.
• Maintain records to meet retention guidelines for archiving and disposal of documents based on company policies and regulatory requirements.
• Collaborate with other departments to ensure smooth document flow and integration with other business systems.
• Convert physical documents and media into system-acceptable formats using appropriate scanning tools and software.
• Process work assignments timely while adhering to Service Level Agreement parameters established by company policies and procedures.
• Print, organize, assemble, and distribute system generated documents and other materials within regulatory and state established deadlines.
• Process outgoing documents ensuring they are completed and mailed in accordance with company timelines. Respond and request information from internal and external customers, including but not limited to policyholders, health care providers, injured workers, attorneys, and agents/brokers and follow up as needed.
• Operate mail equipment including printers, scanners, cutter machine, etc.
• Manage electronic mail inboxes related to claim kit requests, print requests, special and document handling requests.

• High School diploma or equivalent.
• Proficiency with MS Office software, including Word, Outlook, and Excel.
• Familiar with general office procedures, methods, and equipment including computers, printers, fax machines and telephone systems.
• Must maintain a valid Driver’s License.