Transporter Administrator

## Transporter Administrator
*
* Job Description:

** Transporter Administrator  
** Company:
** MTC  
*
* Location:

** Southern Nevada  
*
* Employment Type:

** Full-Time, Non-Exempt
*
* About Us:

** MTC is a trusted provider of non-emergency medical transportation (NEMT) services, with a growing presence across Southern Nevada. Based in Henderson, we are committed to delivering safe, reliable, and professional transportation for individuals with diverse mobility needs.

At MTC, safety and service quality are at the center of everything we do. Our fleet is equipped with modern technology, including GPS and two-way communication systems, and vehicles designed to support a wide range of mobility needs. Our team members receive comprehensive training to ensure consistent, high-quality service and adherence to safety standards, and we maintain strict vehicle maintenance protocols in full compliance with all regulatory requirements.
*
* About the Role:

** This is not just a transporter role, and it’s not just an office role. It’s a high-impact operational position designed for experienced transporters who are ready to step into greater responsibility and visibility within MTC.As a Transporter Administrator, you serve as a vital link between the field and leadership, continuing to transport patients while also supporting the organization, compliance, and daily coordination that keep operations running smoothly.

Working closely with dispatch, operations leaders, and office staff, you’ll gain insight into how a large NEMT operation functions beyond the vehicle, with a visible impact on communication, workflow efficiency, and overall service delivery, making this role a strong steppingstone into other operational leadership opportunities

If you want more responsibility, more trust, and a clear opportunity to grow beyond a standard transporter role, this position offers a meaningful next step within a fast-growing NEMT organization.
*
* Key Responsibilities:

**** Transportation Duties
*** Safe and professional patient transport between residences and medical facilities.
* Assist patients with entering and exiting vehicles, including wheelchair, stretcher, and mobility aid support.
* Secure passengers and medical equipment according to safety protocols.
* Communicate with dispatch regarding trip status, delays, and route updates.
* Perform pre and post trip vehicle inspections and report maintenance concerns.
* Maintain vehicle cleanliness and operational readiness.
* Complete trip documentation, logs, and electronic reporting accurately and on time.
* Follow HIPAA regulations and maintain patient confidentiality.
* Lift and assist up to 125 pounds when required for transfers and equipment handling.
** Administrative and Office Support
*** Support operations staff with scheduling coordination and daily workload management.
* Assist with data entry, trip verification, report preparation, and document organization.
* Prepare internal communications, operational updates, and administrative correspondence.
* Track compliance items including training documentation, certifications, and driver files.
* Assist leadership with calendar coordination, meeting preparation, and task follow ups.
* Support onboarding documentation, uniform tracking, and equipment inventory records.
* Identify workflow inefficiencies and recommend operational improvements.
* Serve as a communication bridge between field staff and office leadership.
** Professional Conduct and Compliance
*** Maintain confidentiality of company and patient information.
* Demonstrate professionalism in office and field environments.
* Adhere to all MTC safety policies, performance standards, and operational procedures.
* Respond to urgent operational needs when required, including outside…