Operations, Inventory & Demand Manager

Position Summary

As the Operations, Inventory & Demand Manager, you will orchestrate the full operations, supply chain, and forecasting lifecycle for our Amazon channel. From demand forecasting and replenishment planning through FBA/PCL inbound/outbound logistics and compliance, you will ensure product availability, cost‑efficiency, and scalability.

This role is highly cross‑functional and will collaborate closely with advertising, catalog/content, finance, and supply chain teams to synchronize demand, supply, and channel execution.

• Develop and maintain SKU‑level demand forecasts (rolling 12‑18 months) using historical sales, promotional plans, seasonality, and new product pipeline
• Translate forecasts into replenishment plans and collaborate with procurement/production to secure inventory availability
• Build and refine forecasting models, replenishment triggers, and safety‑stock formulas
• Coordinate with marketing and strategy teams to determine safety stock levels for new product launches and upcoming advertising/promotional campaigns

• Maintain optimal inventory levels across FBA, FBM, and PCL locations
• Monitor stock levels daily to prevent stock‑outs, minimize excess inventory, and maintain healthy days‑of‑supply
• Manage inventory health KPIs such as:
• Stock‑out rate
• Inventory turn / sell‑through
• Excess & aged inventory
• IPI score (or equivalent metrics)

• Manage inbound shipments into Amazon FBA, including carton prep, labeling, documentation, and routing requests
• Track and reconcile shipments to ensure proper receiving and replenishment
• Perform FBA and PCL inventory cycle count, transfer and reconciliation adjustments
• Process FBA return and recalls
• Audits, follow audit processes, submit, track discrepancies and elevate issues appropriately
• Oversee PCL operations including storage, handling, kitting, and returns management
• Manage inventory discrepancies, and operational disputes
• Be innovative and resourceful in identifying broken systems and processes, supporting the development of new solutions to improve operational efficiency

• Ensure adherence to Amazon compliance requirements for:
• Packaging
• Labeling
• Case‑pack and carton specs
• Expiration/batch tracking (for regulated categories)
• Maintain operational SOPs for audit readiness
• Prevent compliance‑related inventory losses and operational interruptions

• Partner with the Advertising & Growth Manager to align campaign calendars with inventory availability and demand signals
• Collaborate with the Catalog & Content Manager on new product launches, listing transitions, and SKU changes
• Work closely with finance and supply chain counterparts to manage working capital and operational budgets

• Build dashboards showing:
• Demand vs. actual sales
• Inventory disposition
• Forecast accuracy
• Replenishment pipeline
• Supply chain costs
• Use Amazon seller central account performance metrics for data reporting
• Present insights and recommendations to senior leadership

• Duties are performed primarily in a smoke‑free office and manufacturing environment

• 5+ years in inventory planning, demand forecasting, or supply chain/operations — preferably within Amazon or eCommerce
• Strong understanding of Amazon FBA operations, inbound requirements, and inventory health metrics
• Proven ability to build forecasting models and translate insights into actionable replenishment strategies
• Experience managing 3PL partners and inbound/outbound logistics
• Familiarity with packaging, labeling, batch tracking, and regulatory operations (especially for regulated categories)
• Strong project management skills and ability to handle multiple deadlines
• Excellent cross‑functional communication skills
• Bachelor's degree in Supply Chain, Operations, Business, or equivalent; advanced degree is a plus

• Direct experience managing Amazon FBA inventory at scale
• Experience working with seasonal products, high‑velocity SKUs, or volatile demand profiles
• Advanced Excel skills; experience with BI…