Operations Manager

• Are you bored in your current role because you have outgrown it and no one has handed you something bigger?
• Do you feel overlooked, doing the work of a leader without the trust, the authority, or the credit?
• Are you tired of being micromanaged when you know you could run it better on your own?

If you answered YES, this role was built for you. Keep reading.

Mothership Coffee Roasters is a Las Vegas specialty coffee company built around community, human connection, and being a force for good. We roast our own coffee and run seven cafés, a commissary, and a roastery, serving guests across retail, online, and wholesale. Our catering and events business brings that same experience to conferences, corporate offices, and private events across the valley.

We have grown fast, and we are building the systems to grow profitably from here.

This is a new, senior operations role and a true business-owner seat. The Operations Manager leads our commissary and our catering and events operations and is accountable for how they perform and earn, and coordinates with our roastery. Our Commissary Manager, Event Logistics Lead, Repair & Maintenance Tech, and delivery team report to you. You work hand in hand with our Head Roaster, who keeps day-to-day authority over roasting, so every café, catering, and event order gets its coffee on time.

You will run budgets and a P&L, own inventory and cost control, and build the systems that make us faster, more consistent, and more profitable. Our Sales team wins catering and event business, writes the proposals, and creates the Brew Event Order (BEO); you make sure every order is supplied, executed flawlessly, and paid on time.

• Commissary & Production Management:
  Oversee commissary operations to ensure full, on-time fulfillment across all cafés, wholesale, and catering accounts; drive performance against COGS, labor budgets, waste, and quality standards.
• Roastery & Cross-Department Coordination:
  Partner closely with the Head Roaster to align production and staging of coffee and cold brew with event and retail demand.
• Event Operations & BEO Execution:
  Review and operationalize Banquet Event Orders (BEOs) for drop-off and full-service events; lead multi-point verification timelines, venue coordination, and rapid post-event reporting.
• Logistics, Delivery & Warehouse:
  Direct warehouse staging, fleet routes, vehicle inspections, and delivery schedules to ensure seamless transport across all locations and event venues.
• Financial & Inventory Oversight:
  Own the P&L and budgets for the commissary and catering/events; track margins, manage end-to-end inventory systems, and execute cost-saving initiatives.
• Billing & Vendor Compliance:
  Manage post-event billing within 48 hours, oversee accounts receivable escalations, and maintain compliance standards across enterprise client portals (e.g., Coupa, major hospitality/resort systems).
• Team Leadership & Development:
  Directly manage and develop the Commissary Manager, Event Logistics Lead, Maintenance Tech, and delivery staff, fostering cross-training and bench strength.
• Continuous Improvement & Strategy:
  Establish scalable SOPs, operational dashboards, and cross-functional handoffs; collaborate with Sales and executive leadership to ensure new revenue streams are operationally viable and profitable.

• Commissary
  - Waste, COGS, and labor against budget; quality and production standards met
• Roastery Coordination
  - Final BEOs distributed to the roastery 72 hours before events; event coffee supply confirmed and fulfillment timing met
• Catering & Events
  - Catering & Events margin and cost-to-sale; event issues logged and resolved; 72-hour BEO notice standard met
• Billing & Cash
  - Invoices issued…