Technical Support Specialist

What to Expect

Tesla Energy Support Specialists handle a variety of customer issues for Residential Energy products while delivering on world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customer's expectations.

• Maintain Tesla's high standards for integrity, customer service and professionalism in all interactions and communications
• Act as a subject matter expert and cultivate trust with the customer as their singular point of contact
• Increase levels of customer satisfaction by providing feedback for improvement to peers and management
• Partner with various Tesla departments to resolve customer concerns
• Stay up to date on the most current information and tools
• Adapt, remain flexible, and execute on feedback provided

• 1 year of technical call center experience with a proven record of excellent customer service
• Strong active-listening and verbal-communication skills, with an ability to empathize with the customer
• Proven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platforms
• Ability to work independently, and be both creative and resourceful when presented with challenging situations

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program