Bilingual Technical Support Specialist

Bilingual Technical Support Specialist at Tesla

Tesla Bilingual Energy Support Specialists handle a variety of customer issues for Residential Energy products while delivering world‑class customer service. Our team is the front line and face of the Tesla brand, maintaining a level of professionalism that exceeds our customers’ expectations. We’re looking for a specialist who can help our customers in both English and Spanish.

• Maintain Tesla’s high standards for integrity, customer service and professionalism in all interactions and communications
• Act as a subject matter expert and cultivate trust with the customer as their singular point of contact
• Increase levels of customer satisfaction by providing feedback for improvement to peers and management
• Partner with various Tesla departments to resolve customer concerns
• Stay up to date on the most current information and tools
• Adapt, remain flexible, and execute on feedback provided

• 1 year of technical call center experience with a proven record of excellent customer service
• Strong active‑listening and verbal-communication skills, with an ability to empathize with the customer
• Proven ability to effectively work in Windows and Microsoft Office products, while comfortable learning new software platforms
• Ability to work independently, and be both creative and resourceful when presented with challenging situations
• The ability to speak both English and Spanish in a professional setting

Along with competitive pay, as a full‑time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans – 2 medical plan options with $0 payroll deduction
• Family‑building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both with options for $0 paycheck contribution
• Company Paid Health Savings Account (HSA) Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short‑term and long‑term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back‑up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

• Entry level

• Full‑time

• Information Technology

• Motor Vehicle Manufacturing, Renewable Energy, Semiconductor Manufacturing, and Utilities

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