Field Operations Manager

Stimulus Technologies is a leader in technology services dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We are a turnkey technology company providing Managed IT Services, VoIP, Cyber Security, and high-speed Wireless Internet and fiber through Stimulus Broadband.

• Nevada
• Local
• Full-time

Stimulus Technologies is a leader in technology services dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We are a turnkey technology company providing Managed IT Services, VoIP, Cyber Security, and high-speed Wireless Internet and fiber through Stimulus Broadband.

The Field Operations Manager — Nevada owns install, trouble, and maintenance for the Southern Nevada Stimulus Broadband market. This is a local, full-time Southern Nevada seat. You supervise existing Field Technicians. Your primary duty is managing, coaching, scheduling, and quality. Technicians perform new installs, disconnects, change orders, troubleshooting, maintenance, and locates / 811 when needed, on our existing Fixed Wireless Network and our soon-to-launch fiber network.

Field Operations sits under Network Operations in the current org. This role will report to a future Director of Network Operations; until that seat is filled it is overseen by the Vice President of Broadband Services. Full-time presence in the Southern Nevada market is an explicit expectation of this hire.

• Own install, trouble, and maintenance for the Southern Nevada market's fixed wireless and soon to launch fiber network on a full-time local basis.
• Supervise, coach, and develop existing Field Technicians. Hire additional technicians as approved by leadership.
• Own the local schedule for installs, disconnects, change orders, trouble, and maintenance. Track daily production and completion status (jobs completed, exceptions, rework).
• Conduct regular field quality checks with technicians to coach standards and catch gaps early. Primary time is spent managing and coaching but also not afraid to assist the team in the field when needed.
• Inspect completed work for workmanship, proper routing, labeling, documentation, and customer-ready finish. Hold the team to leave every customer site clean and restored.
• Resolve access, permit, or property-access problems that block a job; do not leave crews stuck without a path.
• Enforce installation and safety standards on fiber and fixed wireless work, including ladders, rooftops, towers, and elevated structures. Run safety expectations and check PPE for your team.
• Own local first-time-fix, documentation quality.
• Participate in after-hours and on-call coverage for the Nevada market.
• Partner with local sales and customer service teams so sold orders can be installed and billed.
• Remain current on wireless, fiber, and cable equipment standards.
• Stay adaptable as the Nevada bench grows and as Stimulus Broadband adds plant and markets.

• A full-time local working manager who owns the Southern Nevada market as it exists — present in market, not remote.
• Previous experience leading field teams. Judgment to coach technicians well.
• Strategic thinker and problem solver. Can hold schedule, safety, quality, and acceptance as one outcome.
• Willingness to always look out for the customer and the business — including the call that plant is not ready and a truck should not roll.
• Comfortable working…