Asian Marketing Executive Casino Host

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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Attracts and manages customers in the Asian Market through telemarketing and in-person engagement on the casino floor
• Develops, implements, and manages operational goals while monitoring performance and profit objectives
• Utilizes telemarketing, correspondence, referrals, email, and events to grow existing business in the Asian Market
• Designs and executes VIP player programs and events to build guest loyalty and encourage repeat visits
• Proactively seeks new business with Asian players and promotes enrollment in the PENNPlay loyalty program
• Coordinates hotel, restaurant, and amenity reservations for guests
• Develops and enforces discretionary comping guidelines for VIP players
• Makes final decisions on complimentaries based on play history, earned points, comp availability, and profitability
• Resolves VIP guest issues, conflicts, and complaints fairly and professionally on behalf of the company
• Maintains confidentiality of player information including personal details, play history, and visit frequency
• Represents the company at VIP player outings, internal meetings, and external events
• Promotes and ensures superior customer service standards across the department
• Contributes to Asian Marketing strategy, implementation, and direction
• Participates in KYC/CDD and other compliance-related activities
• Enhances guest experience through friendly greetings, assistance, and positive interactions
• Ensures regulatory compliance and reports potential issues to leadership
• Maintains strict confidentiality in all departmental and company matters
• Builds relationships with players to increase customer retention and company revenue
• Understands and encourages use of credit
• Maintains visibility on the casino floor to engage guests during visits and special events
• Demonstrates courteous and professional behavior with internal and external customers

• Must be at least 21 years of age
• Bachelor’s degree (B.A.) from a four-year college or university, or a minimum of five (5) years in a customer service leadership or training role, or an equivalent combination of education and experience
• Minimum of four (4) years of Casino Guest Service experience in areas such as Player Development, Slots, or Table Games
• Two (2) years of hosting experience with an established customer following preferred
• Fluent in Vietnamese, Mandarin, Cantonese, or another Asian dialect
• Excellent verbal, written, and interpersonal communication skills
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook); experience with Salesforce (CMS) and ACSC preferred
• Strong client-facing and presentation skills preferred
• Ability to effectively present information and respond to questions from managers, clients, and the public
• Skilled in resolving guest and staff issues…