Senior Executive Host

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Cultivate and maintain relationships with gaming guests, promoting the property and gaming offerings to high-end players.
• Acquire new business and engage existing guests through casino promotions, special events, and direct marketing.
• Address guest concerns, inquiries, and issues promptly and professionally.
• Analyze and interpret casino play to support business decisions.
• Drive profitable business while adhering to comp and credit policies.
• Generate new local and out-of-market business through regular Player Development travel.
• Submit and manage guest room reservations efficiently.
• Serve as a liaison between guests and other departments, supporting special events and resolving collection issues.
• Contribute to the development and execution of promotional strategies to enhance player engagement and revenue.
• Review and approve casino credit applications in compliance with company policies.
• Supervises VIP Services team members through training, scheduling, coaching, performance management, and daily workflow coordination.
• Achieve and maintain departmental performance goals.

• Assists with the training and development of VIP Services team members to support consistent service standards and performance expectations.
• Supports department rewards and recognition efforts to promote employee engagement and a positive team environment.
• Provides day-to-day feedback and coaching to team members regarding performance, guest service, and adherence to department standards.
• Provides input regarding staffing and scheduling needs, including recommendations for assignments and coverage based on business needs.
• Coordinates daily work assignments and helps manage workflow to ensure operational needs are met efficiently.
• Addresses performance concerns through coaching and counseling and escalates issues to management, as appropriate.

• Must be at least 21 years of age
• Minimum of 5 years’ experience as an Executive Casino Host or equivalent role in Player Development at a major gaming operation
• College degree or equivalent experience in Casino Marketing within a major gaming environment
• Proficient in reading, writing, and speaking English; strong organizational and telephone communication skills
• Maintains confidentiality of sensitive information and presents a professional, confident, and well-groomed demeanor
• Demonstrated ability to work collaboratively with staff, management, and guests across departments
• Proven track record of delivering exceptional guest service with a consistently positive and enthusiastic attitude
• Thorough understanding of company and departmental policies, procedures, and standards
• Working…