QA & Controls Support Analyst

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow.

with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, 'job flexibility benefits' [also known as I-140 or Adjustment of Status portability], etc.)

now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

This position will report to the Loan QA & Controls Manager and is responsible for executing, assisting and enhancing first-line QA/compliance/controls functions for TFSB, to reduce compliance and operational risk in the areas of Residential Mortgage, Consumer/Business Deposits, Commercial Loans. Responsibilities include assisting with the execution of quality assurance processes and FDICIA control testing, performing Consumer Business Deposit, File Maintenance Reviews, and invoice validations and assisting with quality assurance processes for Mortgage and Commercial Loans.

This position requires regular and active partnership with mortgage origination and servicing teams, commercial lending operations.

This job is located in either Henderson, NV or Plano, TX, but is expected to be in a hybrid work environment. Occasional travel from Henderson to Plano or vice-versa may be required.

• First-Line Compliance
  • Execute first-line compliance testing for loan originations and servicing, including creation of recommended enhancements to business processes to mitigate operational or compliance risk
  • Provide responses, evidence and requested documentation for state and federal examinations and track associated remediation items in partnership with TFSB Compliance
• Quality Assurance & Process Improvement
  • Execute weekly QA processes related to deposit origination and boarding and file maintenance.
  • Execute monthly invoice validation related to Operations vendors
  • Weekly assist with QA processes related to commercial loan origination and funding
  • Assist with other QA processes as needed
  • Maintain the Quality Control (QC) Tracking reports of all deposits boarded and file maintenance changes to ensure review completion and error remediation and Invoice Validation tracker to ensure accurate billing and timely payments
  • Collaborate with the Quality Assurance, Servicing and Commercial teams on remediation of business process or quality issues
  • Develop recommendations for improving processes and procedures
• Controls & FDICIA
  • Assist with the testing of
    -related FDICIA controls owned by the TFSB Operations Department
• Reporting and Documentation
  • Assist with internal reporting for management and key stakeholders in finding trends and recommendations related to operations gaps and issues
• Support audit and examination…