Medical Office Scheduler - Stephanie

Medical Office Scheduler – Henderson, NV (On-site, Full-time)

At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine for over 50 years. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state-of-the-art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities.

CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes. Motivated, caring professionals are encouraged to join us.

Comprehensive Cancer Centers of Nevada is seeking a full-time, on-site Medical Office Scheduler in the Henderson area. In this position, you will work in a fast‑paced, high‑volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful healthcare organization.

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

• Greets patients and visitors to the clinic in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete before the examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipts.
• Answers phone calls in a prompt, courteous, professional manner. Screens and responds to routine questions via phone, electronic communications, or face‑to‑face contact, routes to appropriate personnel or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
• Records patient cancellations and missed appointments. Reschedules. Notifies appropriate staff of the cancellation and makes notes in the patient chart.
• Schedule outside consults/procedures ordered by a physician.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
• Schedules all CT (CAT) scans, and PET (Positron Emission Tomography) scans, once approved by insurance.
• Maintains the chart message and anything that is in the queue.
• Scans and copies of updated insurance cards.
• Other duties as requested.
• May type memos and forms.

• High school diploma or equivalent.
• At least eighteen (18) months of front medical office receptionist experience with insurance forms and scheduling software is required.
• Knowledge of this practice’s personnel, daily routines, and scheduling is a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) is required.
• Must complete required e‑learning courses within 90 days of occupying the position.
• Demonstrates adaptability:
  Handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands and shifting priorities; demonstrates flexibility.
• Shows work commitment:
  Sets high standards of performance and works efficiently.
• Commits to quality:
  Emphasizes the need to deliver quality products and/or services.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform…