Patient Care Coordinator - IRG​/Desert Orthopaedic Center

Patient Care Coordinator - IRG/Desert Orthopaedic Center

Join Integrity Rehab Group as a Patient Care Coordinator in Henderson, NV. This entry‑level office role focuses on maintaining pleasant and consistent daily operations of the clinic.

Integrity Rehab Group/Desert Orthopaedic Center, a brand partner of Upstream Rehabilitation, seeks a dedicated Patient Care Coordinator to support clinic growth. Candidates will collaborate with the Clinic Director and provide excellent customer service.

A Patient Care Coordinator performs daily clinic operations, handles patient intake, and utilizes multiple computer programs each day. Strong customer service skills, the ability to multitask, and a willingness to learn are essential.

• Greets patients with a friendly welcome.
• Schedules new referrals received by fax or telephone.
• Verifies insurance coverage and collects patient payments.
• Maintains an organized front‑office workspace.
• Performs other duties as assigned.

• Annual paid Charity Day.
• Medical, Dental, Vision, Life, Short‑Term and Long‑Term Disability Insurance.
• 3‑week paid time off plus paid holidays.
• 401(k) with company match.

The Patient Care Coordinator (PCC‑I) supports clinic growth through excellence in practice management and patient intake processes. This individual works with the Clinic Director to implement efficient procedures and upholds the mission, vision, and values of Upstream Rehabilitation.

• Core responsibilities
  • Collect all money due at the time of service.
  • Convert referrals into evaluations.
  • Schedule patient visits.
  • Provide customer service.
• Create an inviting clinic atmosphere.
• Make all welcome calls and influence arrival rate by delivering a great customer experience.
• Practice Management
  • Manage schedule efficiently.
  • Manage document routing.
  • Manage personal overtime.
  • Manage non‑clinical documentation.
  • Manage deposits.
  • Manage caseload, discharge candidates, progress notes, and insurance reporting.
  • Monitor clinic inventory.
• Training
  • Attend required training with Territory Field Trainers (TFT) for Raintree and other business process updates.
  • Complete quarterly compliance training.

• High School Diploma or equivalent.
• Strong communication skills.
• Ability to multitask, maintain detail, meet deadlines, and work with minimal supervision.
• Team member with efficient time‑management and presentation skills.

• Subject to indoor environmental conditions; exposed to typical indoor noise.
• Full‑time position, Monday–Friday, minimum 40 hours per week; may require evenings or weekends for special events.
• Sedentary work; primarily sitting with occasional standing.
• Communicates via spoken and written language.
• Regular computer use with repetitive typing.
• Requires near‑vision for screen reading.
• Occasional light lifting (0–20 lbs.) and bending.

Incumbents must perform essential functions satisfactorily. Reasonable accommodations may be made for disabilities with no undue hardship.

Equal Opportunity Statement – Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment. We do not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or any other status protected by applicable law.