Aloft Henderson - Front Desk Agent

Address 2631 St Rose Pkwy, Henderson, NV, 89052

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Turn it up at Aloft Henderson! Our hotel on the St. Rose Parkway is the next generation of hotel, using technology and design to enhance experiences and move at the pace of our guests. Recharge in our urban‑inspired loft‑style rooms which feature comfortable platform beds and walk‑in showers. Head into W XYZ® bar for signature cocktails and food! There are also many Henderson restaurants within walking distance.

Our expansive first floor features a pool table, regional art, and day‑to‑night lighting. Vibrant design and a tech‑forward approach make this hotel in Henderson one of a kind. Breakfast pods and snacks are available at our 24/7 grab‑n‑go pantry. For your convenience, our hotel in Henderson NV offers free on‑site parking (for Guests & Employees). Easily get to the Dollar Loan Center, the District, Henderson Executive Airport, training facilities for the Las Vegas Raiders and Silver Knights hockey team.