Office Concierge

Hourly Wage

The hourly pay range for this position is $21 per hour - $23 per hour.

The work hours for this position are approximately 6:00 am - 2:30 pm, Mon-Fri.

The Office Concierge is an ambassador for brand principles, culture, and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do. This role serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client.

They are also responsible for making each encounter fun, exciting and personal.

As a key part of our data-driven business model, the Workplace Experience Host is hyper-diligent in logging all their activity so the business can continually learn and adapt to serve our customer in the most effective manner.

• Ensure clients and guests feel welcome and their needs are taken care of in a fun, friendly and professional manner at all times.
• Ensure all guests and their individual preferences are captured for future visits and think creatively to accommodate special requests.
• Utilize technology to assist in room booking, reserving amenities, guest arrival and any other need a colleague may have throughout their day.
• Proactively communicate with the Experience team and other service groups to ensure a “one-team” ethos.
• Contribute to team effort by accomplishing related results as needed.
• Conduct assigned daily checklists to ensure the quality of assigned work spaces, improve performance and enhance tracking.
• Maintain a clear, presentable, and safe office floor and observe quality control issues.
• Deal with guests and colleagues’ enquiries promptly and politely.
• Provide technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues.
• Deliver occasional surprise and delight or pop-up events at the home kitchen areas.
• Develop relationships with colleagues and proactively gather information on their needs to identify ISS/Barclays services that ensure total satisfaction.
• Coordinate service items, décor items to activations on a timely basis including breakdown and storage of items.
• Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
• Assist in driving high colleague participation in all workplace/curated experiences.
• Facilitate tours of the entire campus while stating facts and having a positive demeanor.
• Conduct periodic review and revision of base building documents for your respective floor.
• Assist the team with preparation of reports and the creation and implementation of all events and activations on site.
• Manage daily service delivery of the curated experience vendors/activations.
• Manage colleague concerns received in line with general standards.

• Assist the team with preparation of reports.
• Assist team with creation and implementation of all events and activations on site.
• Manage daily service delivery of curated experience vendors/activations.
• Conduct periodic review and revision of base building documents for respective floor.
• Manage colleague concerns received in line with general standards.

• Minimum 3-5 years customer services experience in dealing with Blue Chip/High Touch clients.
• High School or College Degree.
• Proven record of providing stellar customer service.
• Proven ability to function successfully within a strong team environment.
• High proficiency of Microsoft Office, Excel and PowerPoint applications; knowledge in property management / Condeco systems is a plus.
• Excellent telephone skills and verbal communication.

• Work is performed in an office setting.
• Desk work accounts for approximately 30% of the time.
• Walking/inspecting/engaging with colleagues/hosting activations on the site for approximately 70% of the time.
• Must be able to lift a minimum of twenty-five pounds.
• Must be able to work under pressure and meet…