Operations Lead - US Philippines Liaison

Build Something Meaningful. Shape the Future.

Location:

Cebu, Philippines or Henderson, Nevada — Significant Travel/Extended Assignments in Cebu Required

Are you an experienced mortgage servicing professional who knows loan transfers, loan sales, and reconciliation—and would be excited to help build a new operation from the ground up?

PMSI is expanding our offshore operations team in Cebu, Philippines, and we're looking for an experienced mortgage servicing professional to help lead the journey.

This isn't simply another operations role. It's an opportunity to take the mortgage servicing knowledge you've built throughout your career and use it to help establish a new team, develop processes, train and mentor employees, and create a strong connection between our U.S. and Philippines operations.

You’ll work directly with senior leadership and play a hands-on role in building the operation as it grows.

Think of it as the energy and impact of a startup, backed by the stability, expertise, and experience of an established U.S. organization.

This position reports directly to a Senior Manager and requires regular travel to Cebu, Philippines, including extended assignments based on business and training needs. A valid passport and the ability to travel internationally are required. Relocation to Cebu may also be considered. Candidates currently located in the Philippines who meet the required mortgage servicing experience and qualifications are encouraged to apply.

As the Operations Lead, you'll serve as an important bridge between our Henderson headquarters and our growing Cebu operations.

You’ll help establish the foundation for a successful offshore team by:

• Supporting the launch and continued growth of our Cebu mortgage servicing operations.
• Training and mentoring team members on mortgage servicing processes, with particular emphasis on loan sales and transfers, reconciliation, and related servicing activities.
• Partnering with U.S. leadership to implement operational strategies, workflows, controls, and performance standards.
• Assisting with recruiting, interviewing, onboarding, and training new team members.
• Coaching employees on PMSI processes, quality standards, client requirements, and servicing best practices.
• Developing and documenting workflows, procedures, training materials, and operational best practices.
• Serving as a key communication link between the U.S. and Philippines teams.
• Monitoring productivity, quality, accuracy, and operational performance.
• Identifying process gaps and opportunities for improvement and helping implement scalable solutions.
• Supporting client implementations, transitions, loan-transfer activities, and special projects.
• Traveling to Cebu as required to provide hands-on leadership, training, and operational support.
• Helping build a collaborative, accountable, and high-performing team culture.

We're looking for someone who already understands the complexities of mortgage servicing and enjoys building, teaching, leading, and solving problems.

For this position, mortgage servicing experience is required, not simply preferred. Candidates must have hands-on experience with loan sales and transfers or investor reporting, and reconciliation processes.

The ideal candidate also brings experience with team leadership or mentoring, process improvement, client support, project implementation, training and coaching, documentation and workflow development, and cross-functional or global teams.

Most importantly, we're looking for someone who can take their servicing knowledge and teach it to others while helping us build a strong operation in Cebu.

• 5+ years of mortgage servicing experience required.
• Hands-on experience with mortgage loan sales…