Manager Physician Services

Manager Physician Services Support

HCA Healthcare

Salary Estimate: $ - $ / year

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long‑term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee‑only coverage to full‑time and part‑time colleagues based on income.

The Manager of Physician Services Support provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. The position ensures continuity and alignment of the division’s physician support teams with HCA’s ITG and/or PSG strategies and facility needs, assists in operationalizing strategies, and participates in developing guidelines, procedures, and standards for initiatives impacting physicians.

Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support teams, and coordinating consistent support of physicians and their staff.

• Develop, lead, and foster relationships with physicians, hospital leadership, business operations colleagues and practices, internal teams, vendors, and referring hospital leadership.
• Utilizes strong communication and management skills to manage technical and business relationships in a matrixed application support environment that includes non‑IT organizations.
• Drive operational activities and processes for physician support teams that align with corporate and division strategies.
• Proactively investigate physician, hospital, and practice needs and work to successfully implement solutions, including EHR implementations and support.
• Organizes, plans, allocates resources, and monitors work to meet IT and business operations goals.
• Provide support and consultation for various IT and clinical applications, such as EHRs, HIE integrations, interfaces, mobile applications, websites, etc.
• Identify technology solutions to solve requests and needs, including defined and ongoing support models.
• Works with enterprise subject matter experts and support resources (including the Service Desk) in trending and managing resolution of application incidents and requests.
• Creates an environment that encourages information sharing, team‑based resolutions, cross‑training, and process improvement within the team and across organizational boundaries.
• Assist in the operations of GME, Physician, and/or Staff IT solution trainings with support teams.
• Partners with the Director, external vendors, and internal development teams to provide solutions and support options to physicians and hospitals.
• Assists the Director in the development of the budget and develops project cost estimates for division and/or facilities.
• Manag…