Assistant Manager; Sonic

Key Responsibilities 1. Staff Management & Leadership

• Assist in recruiting, hiring, and training team members, ensuring they understand job responsibilities and company policies.
• Supervise and lead the team during shifts to ensure high productivity and morale.
• Assign and delegate tasks to employees while ensuring they follow proper operational procedures and safety guidelines.
• Provide ongoing coaching, feedback, and performance evaluations to staff members.
• Manage staff schedules to ensure adequate coverage during peak hours.
• Resolve conflicts or issues among employees and maintain a positive work environment.

• Ensure all customers receive fast, friendly, and accurate service in line with Sonic’s customer service standards.
• Address customer complaints, concerns, or issues promptly and professionally.
• Maintain high customer satisfaction by ensuring orders are correct and delivered quickly.
• Encourage customer feedback and suggestions for continuous improvement.

• Oversee the preparation and delivery of food to ensure it meets quality standards and is served in a timely manner.
• Monitor and ensure the kitchen, dining areas, and drive-thru are clean and well-maintained.
• Support the management team in the opening and closing of the restaurant.
• Ensure that food safety, cleanliness, and sanitation standards are followed by all staff members.
• Ensure the efficient and safe operation of kitchen equipment and POS systems.

• Assist in managing inventory levels and ordering supplies as needed.
• Monitor food waste and implement strategies to reduce it.
• Ensure that food and beverage products are stored properly and within health and safety regulations.

• Assist in managing labor costs, food costs, and other operational expenses to maintain profitability.
• Handle cash, credit, and other payment transactions accurately.
• Help with daily cash reconciliation, deposit preparation, and financial reporting.
• Monitor sales trends and suggest strategies to maximize sales and improve performance.

• Ensure compliance with all local, state, and federal regulations, including health, food safety, and labor laws.
• Enforce sanitation standards, ensuring that the restaurant adheres to all required cleanliness and hygiene practices.
• Oversee staff training on safety protocols and emergency procedures.

• Foster a positive work culture, promoting teamwork, collaboration, and employee engagement.
• Identify training needs and provide development opportunities for team members.
• Help the management team with employee recognition and retention efforts.

• Experience:
  • 1-2 years of experience in a fast-food or quick-service restaurant environment, with at least 6 months in a supervisory role.
  • Experience with customer service and staff management is preferred.
• Skills:
  • Strong leadership and team-building skills.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Problem‑solving and decision‑making skills.
  • Basic knowledge of food safety, sanitation, and health regulations.
  • Proficiency with point‑of‑sale (POS) systems and other restaurant management tools.
• Education:
  • High school diploma or equivalent required; college degree in business, hospitality, or related field is a plus.
• Physical Requirements:
  • Ability to stand, walk, and bend for long periods of time.
  • Ability to lift up to 50 pounds as needed.
  • Ability to work in a fast‑paced, high‑energy environment.