Donation Attendant

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Job Summary:

The Donation Attendant assists the Store Management Team with essential support in overall operations, excellent customer service and sales floor functions. This position represents Goodwill of Southern Nevada (GWSN) by assisting customers and donors in a prompt, friendly manner by unloading donations, providing receipts, and sorting donations.

Supervision Received:
The Donation Attendant receives supervision from the Store Management Team.

Supervision Exercised:
The Donation Attendant has no direct supervision of other team members.

• Ensure that quality customer service is presented and provided by employees in a timely and courteous manner to all customers, donors and other employees.
• Monitor the back donation room at all times.
• Assist and have flexibility in the overall daily operations within the store.
• Assist with loading and unloading store deliveries.
• Presort all donations per guidelines and deliver presorted items to the processing area.
• Maintain a neat and clean donation area, interior and exterior.
• Complete any other assignments designated by the Store Management Team.
• Ensure that the store and surrounding premises are kept clean and free of safety hazards, and that safety procedures are understood and followed by all store employees.
• Perform custodial duties such as cleaning the restrooms and break room, sweeping, mopping, and trash removal.
• Ensure compliance with all GWSN policies provided in the Team Member Goodwill Guidebook, Goodwill Industries International standards, and safety and security regulations.
• Adhere to all GWSN Retail Manuals, handbooks, policies and procedures.

• Must be able to work in an open warehouse environment exposed to various weather and temperature conditions, including extreme heat, humidity and cold.
• High school or GED completion.
• Ability to follow verbal instructions and to work as a team member.
• Must be able to read and write.
• Must be able to continuously perform repetitive work at a set pace.
• Must possess strong interpersonal skills and command of the English language to work with customers and employees.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must be fluent in English; bilingual a plus.
• Must exhibit a high level of integrity and business ethics.
• Requires a high level of adaptability and flexibility.
• No record or disclosure of criminal conviction within 7 years from date of application indicating a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States.

Physical Factors:
Lift/Carry: 50 lbs. Push/Pull: 100 lbs.

Environmental Factors:
Due to donation of materials, dust and animal hair may be present in the warehouse/backroom throughout the year. The position generally involves standing or walking, with some bending, kneeling and lifting required when dealing with merchandise or donations. Work may occur outdoors where no cooling or heating is available. Exposure to extreme heat, cold, dust and sometimes humidity is possible.