DELI-BAKERY​/DEPT LEADER

Overview

Create outstanding customer experiences through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Achieve sales and profit goals for the Deli/Bakery department and monitor quality assurance standards. Direct and supervise all functions of the department, support day‑to‑day operations, and embrace the Customer 1st strategy to deliver excellent service. Smith’s Food & Drug Centers is based in Salt Lake City, Utah, and serves over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.

• Direct and supervise all functions, duties and activities for the Deli/Bakery department.
• Support day‑to‑day functions of the Deli/Bakery operations.
• Encourage associates to deliver excellent customer service and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
• Slice deli meats and cheeses or bakery items per customer requests using proper equipment and portion sizes to prevent shrink.
• Inform customers of Deli/Bakery specials and offer samples.
• Use all equipment in the deli such as the fryer, rotisserie, heat lamps, and ovens according to company guidelines.
• Prepare foods according to the temperature logs and follow cooking instructions.
• Develop and implement a department business plan to achieve desired results.
• Implement merchandising promotional plan for the department.
• Keep department staff current with present, future, seasonal and special ads.
• Monitor and control expenses for the department and take appropriate action on all financial reports.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Plan, organize and supervise the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying appropriate department or store manager of items needing repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• 18 years of age
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

• Deli experience
• Second language (speaking, reading and/or writing)
• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Train and develop associates on performance of their job including inventory, stocking, CAO, Key Retailing and participate in the performance appraisal process.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets through collaboration and teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and making suggestions regarding products sold within the department and throughout the store.
• Use all equipment in deli such as the fryer, rotisary, heat lamps, and ovens according to company guidelines.
• Monitor and control expenses for the department.
• Schedule appropriately for price change activity including shelf tags and promotional signs.
• Plan, organize and supervise the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

• Location:
  
  Salt Lake City, Utah (serving 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming)
• Seniority level:
  Mid‑Senior
• Employment type:
  
  Part‑time
• Job function:
  Management and Manufacturing
• Industry: Human Resources Services