Travel Sales Advisor

Summary

As a AAA Travel Counselor, you will be responsible for providing exceptional travel sales and support experiences to our Members.

• Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
• Researches, evaluates and compares appropriate AAA Travel Partner packages to match member needs for the purpose of “delivering exceptional member experiences” in every transaction.
• Stays current with world events and latest travel industry developments and trends, and provides relevant information to members.
• Processes and interprets travel documents for members purchasing travel products with AAA and informs them of governmental requirements.
• Initiates contact with members and past customers to prospect for new business and encourages repeat business.
• Cross-sells products and services (e.g., insurance (P&C, Life), new membership accounts, etc.).

• Basic computer (e.g., Microsoft Word, Outlook, etc.) and industry specific applications (e.g., Galileo, VAX, etc.) and telephone skills.
• GDS experience required (Apollo/Galileo/Travelport).
• Knowledge of travel products and worldwide geography, the ability to read and interpret maps and brochures.
• Strong consultative selling skills with the ability to listen to members’ needs.
• Bilingual communication skills are a plus.

• High school diploma or equivalent.
• 2 years of recent experience selling international and domestic travel services (preferred).
• Travel Institute certification as “CTA, CTC, or CTIE” (preferred).

• Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.
• May travel by car, plane or other form of transportation to attend business meetings or conferences.
• Approximately 70-80 percent of the time spent on the job involves the use of a personal computer.

This role is subject to an incentive compensation plan. While top performers earn more, we expect most employees to earn between $0 and $38,000 annually in incentives, contingent upon performance.

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position.
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.
• Medical, Dental, Vision, wellness program and more.
• Paid Holidays.
• Paid Time Off – accrue monthly; an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members.
• Free AAA Classic Membership.
• AAA Product Discounts.
• Tuition Reimbursement Program.

Additional Details:
Competitive hourly base + commissions.