Director of Mid-Market Accounts

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

As Director of Mid-Market Accounts, you will drive revenue growth across Switch’s mid-market client segment by developing and executing strategies to acquire new clients, retain and expand existing relationships, and build a strong pipeline of qualified opportunities.

Acting as a client advocate, you will collaborate across Switch teams to provide innovative solutions that meet our current and prospective clients evolving business needs. Through strategic engagements and business discussions, you will strengthen client partnerships to foster success and identify opportunities for client growth in alignment with company objectives.

This position does not include direct supervisory responsibilities; however, the Director, Mid-Market Sales may serve as a representative for leaders as needed in key situations. This position will report to the VP of Mid-Market Accounts.

• Drive revenue growth across assigned mid-market accounts and prospects through new client acquisition, retention, renewals, and expansion.
• Develop and execute account and territory strategies that build pipeline and identify opportunities for long-term client growth.
• Identify, qualify, mature, and close sales opportunities throughout the full opportunity lifecycle.
• Build and maintain trusted relationships with business, technical, and executive stakeholders across current and prospective client organizations.
• Maintain a detailed and accurate pipeline and forecast.
• Maintain comprehensive and accurate account, opportunity, activity, and client information in Salesforce.
• Lead commercial discussions, renewals, negotiations, and new mid-market opportunities through contract execution.
• Partner across Sales, Solutions Engineering, Capacity Planning, Power, Finance, Construction, Operations, and other teams to develop and advance client solutions.
• Serve as an escalation point for client challenges and coordinate internal resources to drive timely resolution.
• Lead strategic and technically informed data center tours.
• Stay current on technology trends, competitive activity, and developments in IT infrastructure and data center technologies to identify emerging client opportunities.
• Support sales leadership in key client and business meetings and serve as a mentor and advisor to other members of the sales organization.

• You are a proactive sales professional who takes ownership of opportunities and consistently moves them toward closure.
• You build trusted client relationships through consistent engagement, clear communication, and follow-through.
• You combine strong business acumen with technical curiosity and can quickly understand a client’s infrastructure environment and business priorities.
• You maintain disciplined pipeline management and provide accurate, thoughtful sales forecasts.
• You are a skilled negotiator who can navigate complex renewals and new business opportunities.
• You bring the right internal teams together to solve client challenges and advance opportunities.

Required

• 10+ years of technology sales, account management, business development, or related…