Customer Service Representative, Physician Practice

Overview

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative tasks such as scheduling appointments, providing information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

• Obtains all critical demographic and financial information and accurately inputs data into the Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.
• Answers and relays incoming, outgoing, and inter-office calls. Delivers routine, scripted instructions in preparation for patient’s visit to the office.
• Provides general clerical support functions to ensure efficient utilization of time, including scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.
• Collects and counts cash receipts and daily deposits. Ensures balanced cash drawer daily.
• Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

Required

• High school diploma or equivalent
• Driver's license and access to transportation

Preferred

• Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency