Senior IT Tech; Industrial Solutions

Position

Senior IT Tech (Industrial Solutions)

Arden NC

This position will be based at the Borg Warner Arden facility in Western North Carolina and will transition to a new facility in Hendersonville, NC.

Borg Warner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers thatbringtogether talented employees, meaningfulwork, and amazing technology in a unique environment. At Borg Warner we constantly work towards our vision of a clean and energy-efficient world.

We believe health and safety of our employees are top priorities , we care about our local communities and the global environment. Borg Warner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration .

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with Borg Warner now!

• Day 1 Medical Coverage with potential of no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1

The IT Tech, Senior is primarily responsible for IT Customer environment for the new Industrial Solutions team in Hendersonville, NC.

Executes tasks to enhance and support the desktop environment, provides specialized IT services ( e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility-related services ( e.g. audio-visual environment, security systems, printers/copiers). The IT Tech also provides on-site support for the IT infrastructure teams as needed.

• I T Delivery Responsibilities
• Design, Develop, and Lead project for new greenfield manufacturing location in Hendersonville
• B uild s and maintain good relationships with staff and IT infrastructure teams
• Coordinate and direct vendors to complete projects and tasks
• Ensures quality services are performed to the agreed SLA
• Ensure that systems, processes, and methodologies specified are followed and to ensure effective monitoring, control and support of IT delivery is ongoing
• Maintains and develops Incident, Problem and Change Management principles for the location
• Ensures first class IT Delivery for infrastructure services
• Ensures that remote and on-site support issues are resolved to customers satisfaction
• Optimize and maintain the setup of processes around Service Management
• Ensure proper support from 1st Level, maintaining quality support for the facility
• Providing 2nd Level support and leading local Client/Infrastructure and LAN change activities
• Design and s upport of Local Production/Manufacturing Connectivity
• Printer installation, configuration & support
• Smart hand for Hosting services (physical reboot / racking of new/old servers or other equipment)
• Design and k nowledge of technology skillset used in conference room and streaming technolog y
• Support site IT Manager to interact with the IT Service Tower Owners, ensuring full support for the facility
• Providing inputs to the IT Manager for budget, long range plan, and forecast
• Client & Asset Service Responsibilities
• Full lifecycle deployment for Computer Desktop & Laptop systems
• Maintaining security life of assets in the facility, providing inputs on budgetary needs to the IT Manager for End of Security Life assets
• Configure new and existing devices according to corporate standards for deployment
• Desktop Application installation and troubleshooting
• Hardware Refresh Project leadership
• Maintains client security settings (e.g. admin rights, software installs, etc.)
• Identifying and mitigating Cyber Risks for the facility
• Service Desk Service
• Support staff by phone, email, chat,…