Onsite Systems Engineer II

Onsite Systems Engineer II

Department: US East Delta

Employment Type: Full Time

Location: Hendersonville, North Carolina

At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.

We’re a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond |
Own It |
Be Curious
| Serve as One

We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have:

In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you’ll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

• Operate from a client location 100% of the time
• Serve as primary contact for all end user issues at assigned client; from passwords resets, application and hardware break-fixes, to procuring standard and specific hardware requirements
• Respond to, document, and prioritize walk in requests from users at assigned client
• Receive & respond to escalated service requests, incidents and change requests from other VC3 team members in a timely manner
• Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
• Provide mentorship to lower tier technical team members
• Troubleshoot and resolve issues with:
  • Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
  • General network connectivity including ISP
  • Common networking technologies such as DHCP and DNS
  • Wireless network performance and accessibility
  • Remote access technologies including VPN, RDS, and Citrix
  • Operating systems on servers, desktops, and laptops
  • End user iOS and Android mobile devices
  • Common peripherals such as printers
• Complete technical administrative tasks such as:
  • Virus/malware removal
  • Add/remove/change virtual server resources
  • AD/365/application password resets
• Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs and develop strategies to implement and support hardware and software tools
• Identify recurring issues and initiate problem tickets for them
• Make recommendations for improvements of supported hardware and software
• Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
• Additional duties as required

• 5+ years relevant technical experience is required OR 2 years experience in Onsite Systems Engineer I role  goals consistently met in Onsite Systems Engineer I role
• 5+ years experience managing:
  Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper‑V and VMWare, routing and Switching, Firewalls, VPNs
• 3+ years experience with virtualization technologies:
  Hyper‑V, VMWare
• CCNA, VMware, or Microsoft 365/Azure certifications highly desired
• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
• Good problem solving and decision‑making skills; ability to understand and analyze complex issues
• Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
• Own It - You have the courage to do what’s right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
• Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

• Flexibility – We’re remote‑first, but not remote‑only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility…