Volunteer Manager

Volunteer Manager

Blue Ridge Humane Society

• Department: Admin
• Position Status: Full-Time, Non-Exempt
• Reports To: Administrative Director
• Schedule: Tuesday – Saturday (40 Hours per week)
• Starting Pay: $49,000 - $57,000 annually (Based on experience)

The Volunteer Manager at BRHS is accountable for recruiting, training, and guiding volunteers in alignment with the organization's mission and values. Upholding the dignity and rights of every animal, the Volunteer Manager fosters a culture of respect and care within the volunteer team, including group volunteers and youth service participants.

• Cultivate meaningful engagement with BRHS volunteers by recruiting, training, and mentoring them. Serve as the primary point of contact for all volunteer-related matters.
• Maintain and update handbooks, forms, and training materials for volunteers regularly. Conduct training and onboarding sessions for new volunteers to ensure their preparedness.
• Lead and facilitate volunteer groups from external organizations. Ensuring proper coordination with volunteers.
• Manage the recruitment, retention, and development of volunteers, ensuring their active participation. Arrange the annual volunteer appreciation dinner and other engagement activities to foster a sense of belonging.
• Provide ongoing learning opportunities for volunteers to keep them informed about the organization's activities. Assist staff in identifying volunteer projects through needs assessment and promote awareness of the volunteers' role.
• Ensure all volunteers interacting with animals have completed animal handling training and adhere to safe handling protocols at all times.
• Handle all administrative tasks associated with the volunteer program, including maintaining databases, inventory management, processing applications, and necessary paperwork.
• Assist in the planning, organization, and execution of special events, including fundraisers, community outreach programs, and awareness campaigns, by coordinating logistics and ensuring a smooth and successful event experience for attendees and volunteers.
• Supervise and provide guidance to a youth service volunteers, ensuring their active participation and adherence to assigned tasks while fostering a positive and inclusive environment that promotes teamwork and personal development.
• Maintain a professional and friendly demeanor, delivering excellent customer service. Foster collaboration with staff members and volunteers to create a harmonious work environment.
• Animal handling is a part of the responsibilities, and specific attention should be paid to the safety and well‑being of volunteers during their interactions with the animals.
• Undertake any other duties assigned to ensure the smooth operation of the organization.

• Bachelor’s Degree preferred
• 3 years of relevant experience required
• Previous experience in an animal shelter preferred
• Experience with Volgistics
• Basic Microsoft Office skills including Microsoft Word and Excel
• Must embrace the mission of Blue Ridge Humane Society
• Strong interpersonal and writing skills
• Strong organizational skills; ability to follow through on tasks and goals
• Must have a good sense of humor and enjoy working in a relaxed office environment
• Highly motivated and self-directed
• Ability to work with a diverse population and establish and maintain effective and harmonious working relationships with the public, donors, volunteers, staff and management in a respectful and courteous manner.
• Good judgment when dealing with the public, decision making, and dealing with confidential information.
• Ability to effectively handle difficult interpersonal situations, including tactfully handling of angry and upset individuals when necessary.
• Ability to communicate sensitively and respectfully with a diverse group of individuals as well as staff.
• Flexibility and desire to work in a fast paced, changing environment.
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a…