Quality Manager

This Quality Manager will be responsible for managing and executing quality assurance, product safety, and production-related issues, including oversight of others involved in these operations.

• Manages the daily operations of the department, including following the basic production scheduling, work assignments, employee supervision, counselling, employee safety, and administration of company policies and procedures.
• Prepares written performance evaluations and counsels employees as needed. Resolve any employee issues and document disciplinary actions and performance recognition for all employees in their area.
• Oversees the Quality departments.
• Oversees the QA Supervisor’s management of the sanitation department and supports their role through coordination with the production and warehouse departments to maintain cleanliness throughout the plant.
• Manage the quality operation, including staffing and training, productivity, people development, quality and safety. Align, quality and sanitation departments to work effectively
• Provide leadership and training opportunities to department leads to plan for future development and company needs
• Ensure employees are cross‑trained in sanitation and quality to ensure backup/coverage and developmental purposes
• Interfaces and effectively works cross‑functionally with others in the organisation (Processing, Maintenance, Production, Supply Chain, Warehousing, and Finance).
• Ensure employees comply with established standards and counsels, and disciplines as appropriate. Reinforce that GMP, HACCP, Food Safety, Food Security, Food Quality, Safety Rules, Work Rules, and company policies and procedures are followed.
• Oversees document review of all Food Safety and Quality Reports.
• Manages customer audits, 3rd party audits, FDA audits, USDA audits, Organic audits, and SQF audits with a focus on food safety, food quality, and pest control programs. Acts as the contact for the plant as it relates to audit corrective actions.
• Works in accordance with the Corporate QA Manager on consumer complaints. Reviews and performs trend analysis to determine the root cause of each consumer complaint. Also, determines when to place the product on hold and when to release the product from hold. Point person for product recalls.
• Ensures financial performance in the department, including labour and materials budget.
• Monitors and assures the quality of the product produced from the beginning of the process to the end.
• As the SQF Practitioner, this individual ensures that employee training is defined and customised training is created. Along with the validation and verification of all other SQF-related programs.

• Experience in the food/beverage industry.
• Previous experience in Manufacturing or production environment.
• Professional certifications in quality (e.g., ASQ) are preferred.
• Experience managing customers, USDA, FDA, Organic and SQF audits

• Bachelor’s degree (B.A. /B.S.) from a four‑year college or university.
• 5‑8 years’ experience in QA/Food, with experience in a manufacturing environment preferred. Experience with managing direct reports is required.
• Must have a technical understanding of food safety, including manufacturing, quality, HACCP, and GMP operations.
• Must have an SQF and PCQI certification.

TQR is an equal‑opportunity employer that encourages diversity. We will consider all applications.

Accommodation for applicants with disabilities is available upon request.

Job

Hendersonville, NC $99,087.00‑$ 1 month ago