Senior IT Tech; Industrial Solutions

About us

Borg Warner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At Borg Warner we constantly work towards our vision of a clean and energy‑efficient world.

We believe health and safety of our employees are top priorities, we care about our local communities and the global environment. Borg Warner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

• Day 1 Medical Coverage with potential no monthly premium
• Onsite Health Clinic for employees and dependents (age 14 and over) at no cost
• Dental, Vision, Life, AD&D, and Disability Coverage
• Tuition Reimbursement Program after 18 months
• Retirement Savings Plan (401k) with a matching program
• Company paid holidays and vacation starting Day 1

The IT Tech, Senior is primarily responsible for the IT customer environment for the new Industrial Solutions team in Hendersonville, NC.

• Design, develop, and lead project for new greenfield manufacturing location in Hendersonville
• Build and maintain good relationships with staff and IT infrastructure teams
• Coordinate and direct vendors to complete projects and tasks
• Ensure quality services are performed to the agreed SLA
• Ensure that systems, processes, and methodologies specified are followed and that effective monitoring, control, and support of IT delivery is ongoing
• Maintain and develop Incident, Problem, and Change Management principles for the location
• Ensure first‑class IT delivery for infrastructure services
• Ensure that remote and on‑site support issues are resolved to customer satisfaction
• Optimize and maintain the setup of processes around Service Management
• Ensure proper support from first level, maintaining quality support for the facility
• Provide second level support and lead local client/infrastructure and LAN change activities
• Design and support of local production/manufacturing connectivity
• Smart hand for hosting services (physical reboot / racking of new/old servers or other equipment)
• Design and knowledge of technology skillset used in conference room and streaming technology
• Support site IT Manager to interact with the IT Service Tower Owners, ensuring full support for the facility
• Provide inputs to the IT Manager for budget, long‑range plan, and forecast

• Maintain security life of assets in the facility, provide inputs on budgetary needs to the IT Manager for end of security life assets
• Configure new and existing devices according to corporate standards for deployment
• Desktop application installation and troubleshooting
• Hardware refresh project leadership
• Maintain client security settings (e.g. admin rights, software installs, etc.)
• Identify and mitigate cyber risks for the facility

• Support staff by phone, email, chat, etc.
• Provide intermediate network, security and printing support, but also own problem resolution and engage other teams as needed
• Second level support and troubleshooting of issues while ensuring first level support are completed correctly and on time
• Follow ITIL principles in ticketing system and maintain high SLA standards
• Provide service desk metrics to IT Manager

• BA/BS in Information Technology related field
• 5+ years working in Information Technology
• Experience with executive support
• Ability to multi‑task
• Strong customer focus and service delivery
• Process management
• Drive for results
• Listening and action oriented
• Comfortable presenting technical topics to technical and non‑technical associates
• Problem solving with functional / technical skills
• Ability to engage and work with outside vendors or partners
• Self‑motivated with strong work ethic
• Able to work independently, leading small to medium projects or participating in enterprise, or global projects
• Provide input to the development of key…