Production Support Lead — App Reliability & Incident Response
Listed on 2026-09-30
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IT/Tech
IT Support, SRE/Site Reliability
Healthfirst is seeking a Software Production Support Lead to ensure stability, availability, and performance of Healthfirst applications. You will investigate complex issues, support users, and collaborate with cross-functional teams to improve processes.
Responsibilities include reviewing escalated tickets, prioritizing, using SQL for data insights, documenting resolutions, tracking metrics, RCA, logging bugs, and mentoring teammates. Knowledge of AWS and CI/CD is required.
As a Production Support Lead — App Reliability & Incident Response, you will play an important part at Healthfirst in TN, United States.
Learn more about the Production Support Lead — App Reliability & Incident Response role in the description above.
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