Member Specialist

Be among the first 25 applicants.

This range is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $25.00/hr

As a Member Service associate, you will maintain store areas, assist members, protect assets, and provide training and support in a fast‑paced environment.

• Ensure area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; identifying shrink and damages.
• Provide member service by maintaining exit areas, reviewing member receipts, acknowledging members and identifying member needs; assisting members with purchasing decisions and locating merchandise.
• Maintain self‑checkout area; resolve member issues and concerns; promote Sam's Club products and services; provide guidance on self‑service technology; process member purchases and returns; assist members with transactions utilizing self‑checkout area.
• Assist with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity; maintain paperwork, logs, and other required documentation; execute emergency response procedures; ensure compliance with company security and safety practices.
• Assist with training Member Frontline Service associates on company processes and procedures; teach new technology and tool functionality; deliver new program rollout training; provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress; recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on job classification and length of employment, and will meet or exceed applicable paid sick leave laws.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Hourly wage range: $18.00 to $25.00.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

• Customer Service experience.
• Retail experience including operating front‑end equipment (e.g., cash register).
• Working with mobile retail applications.

No preferred qualifications listed.

301 Indian Lake Blvd, Hendersonville, TN , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.