Sales Member Engagement Specialist Sales Associate

SALES & MEMBER ENGAGEMENT SPECIALIST (SALES ASSOCIATE)

Change lives. Inspire the community. Have fun.

Orange theory Fitness:

• Provides an inspirational and motivational environment for all members
• Promotes and celebrates teamwork
• Provides team members hands‑on‑guidance – improving marketable skills across multiple areas of a business

Orange theory Fitness is a trendsetting cutting‑edge fitness organization with 2,000+ locations open in the US, Canada and internationally. We are currently seeking a qualified Sales Associate that is keen on driving sales and service excellence for our group fitness training facility in East Nashville, TN.

The Sales Associate position is a critical role that is accountable for membership sales, flawless customer service and team collaboration. The ideal candidate will have a strong drive and passion for growing the OTF membership base and providing high‑touch customer service.

• Effectively sells customized OTF memberships and other studio products
• Multitasks effectively and thrives in a high‑energy environment while maintaining productivity requirements
• Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive experience
• Maintain accurate records using established OTF sales systems
• Make sales calls and follow‑up calls/customer care calls with ease
• Lead OTF studio previews with prospects and/or fitness program holders
• Accurately follow the daily studio cleaning checklist (pre/during/post shift activities)
• Maintain an organized and clean lobby/front desk area
• Systematically contacts prospective clients and current members to increase memberships and improve member retention
• Respond immediately to member requests, inquiries and concerns
• Process accurately onboarding documents for new members
• Works closely with Fitness Team to ensure a flawless onboarding & member experience
• Responsible for attending and participating in all relative OTF training programs and team meetings

• A positive attitude and a genuine passion for health & wellness
• Excellent presentation skills and driven by changing lives
• Able to multitask and thrive in a busy ever‑changing environment
• Excellent customer service skills – including face‑to‑face and over the phone
• Previous sales experience, with strong sales skills (experience working in a sales quota‑bearing structure highly preferred)
• Functional computer skills required – MS Office basic programs
• High school diploma required
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
• Following up on prospective clients
• Handling members’ concerns in a professional and objective manner with the goal of resolution
• Participating in marketing and outreach events
• Ensuring all areas of the studio are kept clean and organized

So if you have a passion for fitness, working in a positive environment and would like to help us in our mission to spread inspiration to our members and community, we would like to hear from YOU!

• Mon – 3:00 pm – 7:00 pm
• Tues – 3:00 pm – 7:00 pm
• Wed – 3:00 pm – 7:00 pm
• Thurs – OFF
• Fri – OFF
• * Sat – 6:45 am – 12:45 pm
• Sun – OFF
• * shift might include 1 Saturday per month – will depend on business need

Competitive hourly rate + commission + bonus + free gym membership. Dental & vision benefits paid by employer for all full‑time employees. Medical benefits provided to full‑time employees.