Patient Coordinator​/Sales Support Administrator

Patient Coordinator / Sales Support Administrator

We have great opportunity to join our team at Healthium Clinics, for a confident, organised and customer-focused professional who enjoys providing a premium patient experience while supporting bookings, enquiries, CRM administration and commercially focused follow-up activity. If you've also worked in the following roles, we'd also like to hear from you:
Patient Coordinator, Patient Administrator, Sales Support Administrator, Sales Administrator, Customer Service Administrator, Clinic Administrator, Healthcare Administrator, Front of House Administrator, Customer Service Advisor, Client Services Advisor

SALARY: £32,000 per annum + Benefits

LOCATION:

Henley-on-Thames, Oxfordshire

JOB TYPE:
Full-Time, Permanent

This is an excellent opportunity for a Patient Coordinator / Sales Support Administrator who can combine warm, professional customer service with strong organisation, accurate administration and a confident approach to enquiry handling. As the Patient Coordinator / Sales Support Administrator, you will manage the patient journey from first enquiry through to consultation booking, treatment coordination, follow-up and ongoing engagement. You will respond to telephone, email, website and social media enquiries, providing clear information and helping suitable enquiries progress towards booked consultations or treatments.

The Patient Coordinator / Sales Support Administrator will also maintain CRM records, coordinate appointments, support front-of-house administration and help improve response times, booking processes and the overall patient experience.

Healthium Clinics is a private medical clinic specialising in the latest anti-aging and medical treatments designed to improve your health and wellbeing. Based in the elegant Badgemore Park, our luxurious treatment rooms have ample private parking and a discrete entrance, with appointments to suit your busy schedule. Our experienced and qualified medically led team work closely with you to achieve great results.

• Patient Enquiry Management:
  Act as a warm, professional and knowledgeable first point of contact for prospective and existing patients across telephone, email, website and social channels
• Patient Journey Coordination:
  Guide patients from initial enquiry and consultation booking through to treatment coordination, follow-up and ongoing engagement
• Appointment Scheduling:
  Coordinate appointments, clinician availability and clinic rotas to support an efficient patient experience
• Service Information:
  Provide clear, timely information on services, treatment pathways, pricing and next steps, escalating clinical questions to the appropriate clinician
• Relationship Building:
  Build strong patient relationships that encourage trust, repeat visits, referrals and long-term loyalty
• Enquiry Follow-Up:
  Follow up leads promptly and consistently using telephone, email and other agreed channels to maximise conversion
• Sales Support:
  Support lead nurturing, previous-enquiry follow-up, patient reactivation, treatment reminders and relevant promotional activity
• CRM Administration:
  Maintain accurate CRM records, next actions and follow-up dates so that viable enquiries are not lost
• Performance Tracking:
  Track lead sources, conversion rates, bookings and sales performance, sharing useful feedback on lead quality and campaign effectiveness
• Front-of-House Support:
  Support the smooth day-to-day running of the clinic, including front-of-house administration and coordination with clinicians
• Confidential Records:
  Handle information professionally and confidentially, maintaining accurate records and following relevant policies, procedures and data-protection requirements
• Process Improvement:
  Look for practical ways to improve the patient journey, response times, booking processes and overall commercial performance

• Previous experience in patient coordination, sales support, customer service, account management or a similar commercially focused role
• Experience in a clinic, healthcare, aesthetics, wellness or premium service environment would be advantageous
• Confident communicator who is comfortable speaking to prospective customers and asking for the booking or sale
• Able to build rapport quickly, understand customer needs and convert enquiries into action
• Highly organised, responsive and able to manage multiple patient journeys, follow-ups and priorities at the same time
• Commercially minded, target aware and motivated by delivering excellent service alongside revenue growth
• Strong written and verbal communication skills, with a polished and professional manner
• Confident using CRM systems and Microsoft Office applications including Outlook, Word and Excel
• Discreet and trustworthy when handling confidential patient and business information
• Self-motivated, resilient and comfortable working in a fast-paced