Sales Administrator

We are working with an established and expanding manufacturing business that is looking to recruit a Sales Administrator to support its Commercial Operations team.

This is a great opportunity for an organized and customer-focused individual to become part of a busy commercial function, helping to ensure orders are processed efficiently and customers receive a consistently high level of service. You will work alongside colleagues across the business, providing administrative support throughout the sales process and helping to maintain strong customer relationships.

Fixed Term – 9 months, with the possibility of a further 3-month extension

Salary dependent on experience

Working hours – Monday to Thursday, 9.00am–5.00pm;
Friday, 9.00am–3.30pm (35 hours per week)

Henley-on-Thames

• Manage the processing of customer orders, quotations and invoices, ensuring all details are accurate and completed within agreed timescales.
• Keep track of outstanding orders and arrange delivery bookings, working proactively to support customer delivery requirements.
• Update and maintain customer records across internal ERP and CRM systems, assisting with sales reporting and forecasting activities.
• Handle incoming customer queries by phone and email, providing helpful responses and ensuring more complex issues are directed to the appropriate teams.
• Build effective working relationships with departments including Finance, Operations and Technical Support to help resolve customer and order-related issues.

• Previous experience in a sales administration or commercial support position, ideally within a business-to-business environment.
• Excellent administrative and organisational abilities, with a high level of accuracy and the confidence to manage a varied workload.
• Strong customer service skills, with a professional and approachable manner and the ability to communicate effectively with customers and colleagues.
• A resourceful and solutions-focused attitude, with the ability to investigate problems, use initiative and manage changing priorities.
• Confident using Microsoft Office 365, with the adaptability to pick up new business systems and software quickly.