Business Analyst; Requests

Based in Henley-on-Thames, DB Charles Recruitment is working with a top business seeking to hire a permanent Business Analyst with strong skills in documenting change requests and specifications from the customer, via the internal development team and back again. This person will need to have excellent communication skills for handling both technical and non-technical personnel.

The business is predominantly established as IT solutions providers; however, the group portfolio involves work in other interesting areas. The business has been established for over 10 years and has seen great growth in turnover.

• Documenting change requests/specifications
• Working with the internal development team to ensure customer requirements are met
• Elements of account management
• Solution creation
• Working in JIRA
• Providing client training
• Testing changes

• Background working as a Business Analyst / Reporting Analyst / Technical Support or a position involving creating and documenting change requests/specifications
• Background working within an IT business
• Technical support knowledge would be advantageous
• Must have strong experience working with JIRA
• Excellent communication skills, highly presentable and comfortable in a client‑facing role where required
• Ability to communicate effectively with technical and non‑technical personnel
• Commitment to a permanent role office based in Henley-on-Thames

The role is a Monday to Friday position with hours of 8:30am to 5:00pm. The business ideally seeks to pay a salary of £40,000 to £48,000 per annum.

• 21 days holiday + bank holidays
• After each year of service, gaining 1 more day holiday (up to a maximum of 25 days)
• Pension scheme
• Healthcare scheme

If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.